Products and Sales Coordinator
Permanent, Full-time (37.5 hours per week)
Christchurch
About the role – Kōrero mō te tūranga
We're looking for a proactive Products Coordinator to deliver top-tier customer support and ensure smooth, timely processing of product orders. In this dynamic role, you'll support our e-commerce platforms, manage AED helpdesk enquiries, assign sales leads, and assist with inventory and dispatch to help us meet key service goals. You'll collaborate closely with our Sales and other First Aid teams, build strong stakeholder relationships, and provide AED support—occasionally outside regular hours when needed.
This is an in-office role that offers flexibility when needed.
In this role you will:
- Respond to enquiries, assign sales leads, and follow up on quotes to maximise customer engagement and satisfaction.
- Maintain the online product catalogue, support B2B logins, and ensure a seamless ecommerce experience.
- Support inventory control, process orders and quotes, manage stock takes, and liaise with suppliers and dispatch.
- Provide customer AED support (including after-hours when needed), manage device registrations, and coordinate parts replacement.
- Oversee AED rental logistics, invoicing, returns, and ensure devices meet RescueReady standards.
- Monitor systems for improvement opportunities and provide regular reporting to team leader and management.
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
- Preferably have 5+ years in customer service or sales, ideally involving inventory and/or ecommerce management, or a related business qualification.
- Be a confident communicator with the ability to resolve issues, support customers, and work within a small team.
- Be comfortable using ecommerce platforms, CRMs, and ERPs (such as Shopify, Unleashed and Sage 300); and have a great attention to detail.
- Be able to lift stock in our warehouse (up to 25kg), prepare shipments and occasionally work outside standard hours when needed.
- Have a genuine connection to humanitarian values and an interest in social enterprise.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Cover Letter
- Passport
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 02/09/2025.
If you wish to discuss this opportunity or for further information, please contact John Moher at j[email protected].
Note: We reserve the right to close applications before the closing date, so please register your interest early.
