Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery
Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.
We are seeking an enthusiastic and dedicated Restaurant Manager to lead our team in creating an exceptional employee experience. If you thrive in a fast-paced, guest-centric atmosphere and possess a keen understanding of restuarant management, we invite you to bring your expertise to our hotel.
Job Description
Main Purpose of the Job
To coordinate and manage the day-to-day restaurant, room service, bar service and conferencing and executive lounge operations to ensure the efficient running of all areas to obtain customer satisfaction while meeting the departmental budget.
Key Responsibilities:
Operational Management
Assist in managing the daily operations of all food and beverage outlets.
Ensure smooth service and guest satisfaction in all F&B venues.
Monitor and enforce compliance with health, safety, and hygiene standards.
Coordinate with kitchen and front-of-house teams to ensure seamless service.
Staff Supervision & Development
Support recruitment, training, and scheduling of F&B staff.
Motivate, coach, and provide feedback to staff to enhance performance and morale.
Conduct regular team meetings to communicate goals, policies, and guest feedback.
Guest Experience
Ensure all guests receive prompt, courteous, and personalized service.
Handle guest complaints and feedback professionally, ensuring swift resolution.
Monitor guest satisfaction scores and implement action plans for improvement.
Financial & Inventory Control
Monitor inventory, ordering, and stock levels to reduce waste and maintain profitability.
Support in achieving and exceeding revenue and profitability targets.
Quality Assurance
Maintain high standards of food presentation, service delivery, and ambiance.
Conduct regular inspections and audits of service areas.
Ensure brand standards and service protocols are consistently followed.
Qualifications
Degree or diploma in Hospitality Management, Hotel Administration, or related field.Minimum 3–5 years of experience in food and beverage operations, preferably in a luxury or 5-star hotel setting.
Proven leadership and team management abilities.
Extensive supervisory experience in a 5-star hotel setting
Strong knowledge of NZ food safety and sanitation standards.
Excellent communication, interpersonal, and problem-solving skills.
Flexibility to work shifts, weekends, and holidays as required.
Additional Information
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required.
- Proven ability to build and maintain good relationships with all stakeholders.
- Communicate thoughts, actions and opportunities clearly with strong networking skills.
- Ability to lead by example, believe in a strong team culture and set the scene for high performance.
