As the Restaurant Process Improvement Manager, you will take full responsibility of the restaurant’s operations, lead day-to-day service excellence, and manage the process improvements across the business. We’re looking for a dynamic leader with a passion for hospitality and the ambition to grow into a multi-site management role.
This is a full-time permanent position, offering 30 to 35 hours per week.
Key Responsibilities:
- SOP Development & Compliance – Create, maintain, and train staff on SOPs across all operations. Implement testing and monitoring to ensure efficiency, compliance, and accountability.
- Operational Oversight – Manage rosters, floor plans, and service flow for maximum productivity. Monitor kitchen and FOH performance, resolve issues promptly, and oversee readiness from open to close.
- Bustle System & EOD Reporting – Operate and maintain the Bustle POS, including menu updates, pricing, specials, and live service monitoring. Complete accurate end-of-day cash-ups and prepare daily sales reports. Train staff for consistent system use.
- Online Ordering & Reservations – Manage Uber Eats, First Table, Quando, and other digital channels. Maintain availability, promotions, and customer communications to drive revenue and engagement.
- Health, Safety & Food Compliance – Enforce NZ Food Control and workplace health & safety standards. Conduct regular checks, maintain compliance records, and promote a culture of cleanliness and safe practices.
- Stock, Supplier & Cost Control – Oversee inventory, stock counts, and cost control. Manage supplier relationships, negotiate competitive pricing, and align ordering with sales forecasts.
- Financial Reporting & KPIs – Track labour costs, waste, revenue, and satisfaction metrics. Prepare weekly performance reports with actionable recommendations.
Who We're Looking For
- 3+ years’ experience in a similar role (restaurant manager, store operator, hospitality team leader).
- Must have strong background in Bustle POS and Quando
- Proven ability to lead teams and deliver outstanding customer experiences.
- Strong understanding of both FOH and BOH operations.
- Commercial mindset — confident managing budgets, targets, and suppliers.
- Highly organised with excellent problem-solving skills and attention to detail.
- Experience with rostering, ordering systems, and POS tools.
- Good command of English (verbal and written)
Position Details:
- Employment Type: Full-Time, Permanent.
- Hourly Rate: $35.00–$38.00 NZD/hour, depending on experience
- Hours per Week: 30–35 hours, with availability required across weekdays, evenings, weekends, and public holidays
Why Join Us?
- Be part of a fast-growing brand with exciting future business
- Autonomy to run your store like your own business
- Supportive leadership and operational support
- Competitive salary
- Career growth and advancement opportunities
Sound like you?
Apply now with your CV and a cover letter telling us why you’re the right fit. Please note only New Zealand citizens or residents will be considered for this role.
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