Senior Digital Strategy Manager

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We currently have an exciting opportunity for a Senior Digital Strategy Manager to join our Digital, Data & Analytics (DD&A) team.  

As a team we have the business accountability for BNZ’s digital channels (mobile applications, internet banking platforms and website). This includes the development and implementation of the Digital Channel Strategy for BNZ, delivering value and efficiencies for our customers and colleagues, by driving sustained behaviour change in the adoption of our digital solutions and the management and prioritisation of the enterprise digital backlog and investment. 

Mō te Tūranga | About the Role 

As a Senior Digital Strategy Manager, you will drive thought leadership and strategic discipline on digital trends, innovation and strategic risk to support the development and delivery of digital channel strategies. 

We sat down with the GM – Digital Channels (who you would report to) and they told us the following about the role: 

What are 5 day to day tasks the person in this role will complete? 

• Lead pieces of work for a range of digital channel strategy topics to create customer and business value, including providing research and analysis with actionable insights. 

• Inject external lens and thought leadership to support development of strategies, particularly digital channels strategy and innovative customer propositions 

• Support the strategic planning process, and delivery of transformational programmes, working closely with a broad range of stakeholders. 

• Support alignment of digital investment and execution priorities to enterprise strategy, and translation of business strategies to pragmatic execution plans. 

• Support preparation of formal papers and updates for BNZ Board, Executive team and NAB Group, including coordinating cross-BNZ input as relevant. 

What is the team culture and environment like? 

The Digital Channels team is a small, effective team that operates at the intersection of business, technology, and support functions, enabling collaboration and alignment across the bank. There are many in the team with deep knowledge of BNZs channels and services and wide bank networks. Thanks to our small size we operate with a relaxed hierarchy and an open communication style. We are spread across Auckland and Wellington. 

What projects / work will the candidate be working on now and into the next year? 

We are embarking upon a multi-year programme of digital transformation and modernisation and the Senior Digital Strategy Manager is an essential role to be able to define the vision for the digital experience with BNZ as a whole, as well as the individual component parts that make up the experience. Clear strategic direction facilitates decision-making and enables us to bring our customer and colleagues along on the journey to achieving our organisational goals. 

What technical skills / skills are REQUIRED for this role? 

• Exceptional analytical and quantitative problem-solving skills, including financial modelling. 

• Able to translate data into commercially pragmatic insights and direction. 

• Highly developed written communication skills and presentation skills (including preparing PowerPoint and Word documents for senior Executive and Board level). 

• Digital strategy and commercial acumen gained preferably in management consulting or within Financial Services or other major industries e.g., Telco or other Digital service providers. 

What attributes will this person display in order to be successful in this role? 

• Able to communicate complex ideas effectively, both verbally and in writing, including to executive stakeholders. 

• Track record in senior and cross-functional stakeholder management, including ability to challenge and progress. 

• Able to work effectively with people in all levels of the organisation and maintain a high pace of output. 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand  

Please note applications close Sunday 20 July 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”