Calling all Op focused Services Support Experts!
At The Warehouse Group, we’re on a mission to help Kiwis live better everyday! Along with the latest technology and products, we strive to deliver best in class services and technology solutions; enabling our customers to use their technology and appliances with ease and confidence!
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in homes and workplaces.
We’re now looking for our next Services Support Expert - if you're passionate about process improvement, technology, and empowering others to deliver exceptional service, this is the role for you!
Job Description
The Services Support Expert plays a key role in ensuring operational excellence for the continued development and technical capability of our Services team, who execute services like delivery, installation, education and product protection for our customers.
Bring your stores and operational knowledge and experience to maintain and optimise service tools and resources to support the delivery of exceptional service across our Retail, Commercial, and Education channels. You’ll keep hands-on in assisting our Services Solutions Specialists with technical and operational issues, while also identifying opportunities for continuous improvement, efficiency and growth. By acting as an ambassador, you’ll ensure that all processes align with the brand’s values, helping the team deliver services to the highest standards.
Collaborate closely with Regional Fulfilment Leads and other key stakeholders to deliver process improvements, troubleshoot challenges, and ensure compliance with operational frameworks.
The role is based at our head office in Northcote however there will be travel required in this role.
Qualifications
Our wish-list for the ideal candidate includes;
- Strong people and operational background with experience working in a related field – having prior stores/technical experience is desirable!
- A true passion for technology and bringing it to life for customers
- Proven training and development and coaching capability
- A strong customer, people and solutions focus
- The ability to support, build, execute & improvement of operational processes & frameworks
- The ability to build and maintain effective and positive relationships
- Excellent time management, resilience and self-motivation
Additional Information
This is a fantastic career move and an opportunity to help shape going forward! We promise lots of variety and interesting work, scope & stretch working with passionate teams!
When you join us, we offer a range of benefits that work for you, your lifestyle, and your career. Conveniently located in Northcote, we offer free car parking on-site, EV charging and on-site café and gym access. This on top of great discounts across brands, birthday leave, wellbeing support and excellent opportunities within the business!
