Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests
We are looking for an ambassador for Sofitel Auckland Viaduct Harbour as Part Time Spa Therapist. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.
Your Purpose: You are a gentle healer of invisible wounds—someone who listens with their hands and speaks in the language of care, restoring balance where words cannot
Job Description
Our Ambassador will be:
- Create exceptional guest journeys from arrival to departure, delivering world-class massages and body treatments in a serene, welcoming environment.
- Provide personalised care through expert consultation, wellness advice, and tailored retail recommendations that extend beyond the treatment room.
- Uphold the highest luxury service standards with warmth, professionalism, attention to detail, and a commitment to making every guest feel cared for inside and out.
- Be a trusted spa expert – confidently guiding guests through treatments, demonstrating products, and encouraging rebookings and add-on services.
- Maintain immaculate treatment rooms, restock supplies, and support the seamless operation of the spa.
Qualifications
- Experience & Knowledge – Previous luxury spa experience essential; familiarity with spa booking/property management systems preferred.
- Service Excellence – Strong eye for detail, luxury guest service standards, and polished personal presentation with outstanding communication skills.
- Professionalism Under Pressure – Organised, efficient, and able to perform under pressure while maintaining warmth and professionalism.
- Collaborative & Growth-Oriented – Team player with a can-do attitude, strong interpersonal skills, and commitment to ongoing development and self-improvement.
- Engaging & Confident – Builds rapport easily, demonstrates strong presentation skills, and consistently projects a professional image.
Additional Information
- Learn your Way - Access to Docebo so you can Earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Complimentary meals on shift
- Accor's Parental Leave Scheme - up to 12 weeks of leave for primary carer and up to 2 weeks of secondary carer leave
- Access to our Employee Assistance Program
