Store Manager

Requires a Full Time Store Manager.

Details of the job:

No of positions 1

Full Time Permanent Position with minimum 30 hours weekly.

Location: Auckland

Objective of the role:

Requires an experienced candidate who can independently run the day-to-day operations of the Store without any supervision.

The Job Duties and Responsibilities will include but not limited to the following:

• Is comfortable with computers

• Is methodical and able to follow logically through a process

• Has an ability to analyse and problem solve

• Is able to persevere with a task

• Has a high attention to detail

• Has an ability to manipulate data (sorting, filtering etc.) to find the appropriate information from the system

• Understands what the system offers and how it can used to benefit daily operations

• Is able to set the system up to do what it does well

• Understands the end to end flow and takes ownership of the order through to payment

LEADING AND SUPERVISING

• Provides clear & consistent direction

• Recruits and motivates the right people

• Invests in their people through training and development

• Sets and upholds standards (of product, service and behaviour)

• Role models the desired (positive) culture and behaviour (‘fair yet firm’)

• Acts with confidence, authority, integrity and empathy

WORKING WITH PEOPLE

• Self-aware, approachable and mindful of their impact on others

• Demonstrates an interest in, and understanding of people, behaving in a culturally sensitive manner

• Is outgoing and supportive; recognising and rewarding the contribution of others

• Actively builds a team spirit of openness and inclusiveness where team members feel able to offer ideas

• Listens, consults and communicates openly and proactively

• Adapts style to build and maintain relationships with multiple stakeholders (team members, suppliers, peers etc)

PERSUADING AND INFLUENCING

• Makes a strong, positive personal impression on others

• Gains clear agreement and commitment from others by persuading or negotiating

• Inspires and convinces others, giving them the confidence to do their jobs effectively

• Facilitates discussions to ensure all ideas are heard and to influence outcomes and actions

• Manages conflict openly, fairly and quickly

• Uses questioning and listening skills to understand issues and create solutions with others

• Is resilient; persuading others to keep trying new things even in the face of setbacks

• Accepts new ideas and initiatives, able to adapt to changing circumstances

• Shares knowledge and expertise

PLANNING AND ORGANISING (TO DELIVER RESULTS THROUGH OTHERS)

• Clearly communicates the goals and objectives of the business

• Plans activities and projects well in advance, and takes into account possible changing circumstances

• Works in a systematic way; putting systems and processes in place to ensure compliance and consistent levels of service despite changes in team members or suppliers

• Delegates effectively; empowering people yet holding them accountable

• Coaches team members, providing clear, honest feedback on their performance

• Has effective time management; working on the business more than they work in the business

DECIDING AND INITIATING ACTION

• Cuts through data, identifying priorities and focusing upon what is important

• Is willing to make the tough calls promptly; taking into account the risks involved

• Confidently initiates and generates activity, willing to try new ideas

• Has a clear head in a crisis (reactive when necessary but not knee-jerk reactions)

• Recognises issues and addresses them quickly

• Is focused; taking full responsibility for actions, projects, people and decisions

CUSTOMER PROMISES

• Actively works towards helping the store deliver on the Four Square customer promises, which are Fresh Faves, Everyday Essentials and Local Service.

• Ensures that all other team members are aware of the Four Square customer promises and the role they have in helping the store to deliver on these.

MEETING CUSTOMER EXPECTATIONS

• Brings everything back to the customer; identifying and focusing upon their needs & expectations

• Actively sets, monitors and maintains consistently high standards of customer service

• Continuously makes improvements for customers; seeking input from team members and customers to do so

• Creates an environment where customers want to shop

• Looks at, and responds to feedback from all sources (website, customers in store, complaints, mystery shopper, store specialists) and learns from other stores, or other retailers

• Adopts a “service” mentality at all times regardless of their position or experience, genuinely enthusiastic about the difference service makes to the customer and success of the store

ADHERING TO PRINCIPLES AND VALUES

• Personally upholds ethics, Foodstuffs and store Values and accepts nothing less from their team

• Consistently demonstrates honesty and integrity (in words, decisions and actions) in all of their dealings with customers, team members, suppliers and colleagues)

• Consistently, openly, and fairly addresses difficult issues (e.g. poor performance, conflict, theft)

• Follows due process on all issues of compliance

• Demonstrates a strong work ethic through their commitment to the organisation’s success, ownership of problems and self-discipline

• Leads by example in terms of Foodstuffs and store values, drive to succeed and positive outlook

• Challenges appropriately while respecting the position of others

‘CO-OPERATIVE’ SPIRIT

• Competitive externally rather than internally (and at the expense of the Co-operative)

• Entrepreneurial within the parameters of the Brand

• Uses the strength of the Co-operative; following co-operative guidelines and challenging themselves, their colleagues, and the organisation to do the right thing even if it does cost money

• Encourages individual and business contribution to the community

• Constantly reviews, refines and improves the way the store and the co-operative works

• Builds a wide and effective network of contacts that they use for support and sharing great ideas

Requirements and skills required for the role:

· Ideal Candidate should have either 6 months to 1 years of work experience in retail/ management/ or similar field or any territory qualification (Overseas qualification is also acceptable).

· Knowledge of Grocery is desirable.

· Strong problem-solving skills

· Availability to work in shifts including weekends/ public holidays.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

Work Location: In person