Strategic Change Management Lead - Core and CRM Modernisation
Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!
Role Title: Strategic Change Management Lead
Subtitle: Principal level
At ASB, our customers are at the heart of everything we do. As one of New Zealand's leading financial institutions, we are committed to evolving with the changing needs of our customers, technology, and regulatory landscape.
Mō te Tūranga | About the Role
We have an exciting opportunity for a Strategic Change Management Lead to join our Core and CRM Modernisation programme. This is a pivotal role where you'll lead the strategic direction and execution of change management across a multi-year and critical transformation, ensuring our business and people are ready, supported, and empowered to adopt new ways of working, technologies, and behaviours.
You'll be a visible change advocate, working across the enterprise to embed best-fit change frameworks, uplift capability, and drive sustainable adoption. If you're a seasoned change leader with a passion for people-led transformation and a track record of delivering complex change, we'd love to hear from you.
Key Responsibilities:
- Set the strategic change direction for a large-scale modernisation programme, establishing frameworks, governance, and principles.
- Lead enterprise-wide change strategies that drive adoption of new technologies, behaviours, and capabilities.
- Design and implement integrated change and communications plans that support people through the change journey.
- Develop and manage stakeholder engagement strategies across a complex landscape, including executive leaders, regulators, and delivery teams.
- Shape, orchestrate and deliver change impact assessments, capability uplift plans, and readiness strategies across multiple projects.
- Collaborate with other change leads to ensure a unified and coherent change experience.
- Monitor and measure change effectiveness through performance metrics and feedback loops.
- Deliver high-quality change artefacts including OCM strategy, stakeholder plans, readiness assessments, and communication materials.
- Champion a culture of learning, agility, and innovation within the change community.
Ō pūkenga | About You
You are a strategic and empathetic change leader who thrives in complexity and brings clarity, structure, and momentum to transformation. You're known for your ability to influence at all levels, challenge constructively, and deliver outcomes that stick.
Ngā mea kia whai angitū ahau? | What Do I Need to Be Successful?
- 10+ years' experience leading end-to-end change in large-scale transformations - including successfully implementing change strategies and interventions that drive adoption and realise measurable benefits.
- Proven track record as a strategic change leader—acting as a trusted advisor to senior leaders and thought-leader for change, clearly articulating the value of people-led change management.
- Proven ability to deliver complex change strategies that drive measurable adoption and benefits.
- Executive presence and credibility to influence senior stakeholders and drive alignment.
- Experience building and uplifting change capability through coaching and mentoring change practitioners
- Strong communication and interpersonal skills, with the ability to translate complexity into compelling narratives.
- Deep understanding of change methodologies and the ability to adapt them to context - including being up to date with latest trends and methodologies - for example behaviour change and digital adoption
- Experience in tracking and reporting on change effectiveness.
- Courage to challenge the status quo and foster a learning culture.
- Ability to work in a multi-partner/vendor team environment as one-team.
- A tertiary qualification is desirable.
Te mahi ki ASB | Working for ASB
At ASB, our values - caring, integrity, passion, courage, and unity - guide everything we do. We offer a flexible and inclusive work environment where your individuality and ideas are valued.
Enjoy market-leading benefits including health insurance, banking perks, 5 days of "you do you" leave, and a $500 annual "your choice" benefit.
If you're passionate about leading change that matters and want to be part of a team that's shaping the future of banking in Aotearoa, apply now!
Me pēhea te tono | How to Apply?
Submit your application today using the application link. Successful candidates will be required to undertake several pre-employment checks including police, credit, AML, and qualification verification.
Applications close: 23rd June
