RealNZ is on the lookout for a passionate and people-focused Team Leader to guide our Visitor Centre teams across the stunning Whakatipu region. If you thrive in a fast-paced tourism environment and love creating exceptional guest experiences, this could be your next adventure.
As Team Leader, you'll play a key role in delivering exceptional visitor experiences across our Whakatipu Visitor Centre, you will:
- Lead, coach, and support a team of front-line staff, fostering a positive and high-performing team culture that reflects RealNZ's values.
- Ensure every guest receives a warm welcome and world-class service, creating memorable moments that reflect the magic of our region.
- Drive team performance and engagement, setting clear expectations, providing regular feedback, and celebrating success.
- Oversee daily operations, including staff rostering, retail presentation, reservations, and guest services, ensuring everything runs smoothly and efficiently.
- Collaborate with other departments, including operations, marketing, and product teams, to deliver seamless and integrated visitor experiences.
- Support training and development, helping team members grow their skills and confidence in a dynamic tourism environment.
- Maintain high standards of health and safety, ensuring a safe and welcoming environment for both guests and staff.
Please note: Weekend availability is essential, and we're looking for someone who can start immediately.
What you'll bring:
- 6-12 months leadership experience
- At least 1 year of experience in the tourism industry
- Background in customer service, retail, or reservations with proven ability to deliver superior guest service
- Experience with Fareharbour and rosters
- A friendly and approachable manner with a passion for people
- Strong verbal and written communication skills
- A proactive, solutions-focused mindset and the ability to lead by example
What's in it for you?
- Be part of a business that cares deeply about people, place, and the environment
- Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford & Doubtful Sound, dine at the famous Walter Peak and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
- Free Cardrona x Treble Cone pass
- Medical insurance cover is included
Additional Details:
Number of positions: 1
Location: Queenstown
Employment Type: Full Time, Permanent
Guaranteed Fortnightly Hours: 60
Hourly Rate: $30.00-$31.00
Real people, real places, real experiences. Welcome to Real.
When's the best time to join the Real whānau? Now's good.
We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.
It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.
At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.
How to apply
Click Apply to be taken to our careers page.
Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.
