Ticket Centre Operation Consultant

Open up the world to those who want to see _ whakatuwhera te ao ki te hunga e hiahia ana ki te kite

At Global Supply, as the name suggests, we’re a globally diverse collection of expert teams who understand the complicated practicalities of opening up the world for those who want to see. Empowering the supply chain of FCTG’s iconic worldwide brands through our wealth of knowledge in procurement, technology, reporting, financial management, pricing and support.

About the role. Mō te Tūranga

• Provide expert ticketing and reissue support across Flight Centre brands, ensuring accuracy and efficiency.
• Act as the final escalation point for complex customer and consultant queries, delivering outstanding service.
• Pilot and implement new ticketing processes before transitioning them to the Global Ticket Centre (GTC).
• Mentor and upskill GTC team members, contributing to continuous improvement and operational excellence.
• Collaborate with internal teams to simplify workflows, reduce write-offs, and enhance Sonic system performance.

About you. mo koe

• Strong expertise in ticketing and GDS systems.
• Proven ability to solve complex problems and deliver accurate, timely solutions under pressure.
• Strong communicator with a customer-first mindset and a passion for mentoring others.
• Highly organised, detail-oriented, and capable of managing high-volume workloads to tight deadlines.
• Experience in process design, business analysis, or project delivery is a strong advantage.

Some of our benefits. Ngā mea e tukuna ana e mātou

• A fun and connected culture, awards, conferences, national and global celebrations!
• Quarterly ‘buzz nights’ to celebrate with our people, recognise success and just have a great time! (if applicable)
• We actively encourage and support professional development and brightness of future #BOF
• An Inhouse health and wellbeing team providing free consultations, webinars, courses and global challenges!
• Free financial planning advice
• Discounted personal travel
• We’re a global company, with global opportunities – including the option to work overseas in the future if you need more travel in your life (who doesn’t!)
• Study, educational and volunteer leave!
• Multiple leave policies to meet your personal needs
• Employee engagement surveys
• Hybrid working environment for work life balance

About Flight Centre. mō mātou Flight Centre

Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award!

Come as you are. Nau mai, whakatau mai

We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.

So come and join our team of Flighties, and help us open up the world to those who want to see.

Click And let your career take off with Flight Centre

tono mai!