Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.
Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework
Job Description
The opportunity | Te Whiwhinga mahi
We are on the lookout for an Admission Adviser to join our team. This is a pivotal role in the University’s admissions process. You’ll be responsible for assessing applications ensuring they meet established criteria, processing associated documentation within agreed timeframes.
While this is primarily a behind-the-scenes position, you will also provide accurate and timely advice to prospective studies, agents and internal stakeholders – mostly via email and online systems – about course and entry requirements.
The role is full-time, 37.5 hours per week. The salary range for this role is $62,400.00 - $66,800.00 per annum depending on experience and qualifications.
For more information, please view the Position Description.
About You | He kōrero mōu
You will be comfortable working in a high-volume environment, all while not sacrificing the quality of the interactions with your customers and stakeholders. You genuinely enjoy working with people and know how to balance great customer experiences with sound decision-making that aligns with our policies and procedures.
If you’re unsure if you tick all the boxes but have a fantastic attitude and can learn skills quickly, please submit an application – we’re interested in speaking with you to see if we could support and train you.
Important Skills | Nga Pūkenga Motuhake
- Customer and stakeholder service: the driving force behind your decisions and activities.
- Interpersonal effectiveness: clear and constructive communication and behaviours influencing others and inspiring cooperation and achievement.
- Change and innovation: Initiate, facilitate, and support our work.
- Decision Making: Asking questions, gathering and analysing information, generating solutions, making decisions, and taking action is what we do.
About the team | Mō tō mātou rōpū
Our leaders are committed to ensuring you can grow and develop your skillset and career. We place great emphasis on ensuring that we foster a culture that, although busy, is supportive and enjoyable. Working with a wide variety of stakeholders across the University means that you’ll be able to grow your relationships and understanding.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand’s leading University and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.
The University is committed to providing an excellent working environment through:
- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.
For more information please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of 2/09/2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please reach out to Sau Kraay via sau.kraay@auckland.ac.nz for more information. Please note we are happy to answer your questions, but we do not accept applications
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz