- Have you got clear verbal and written communications skills?
- Do you have experience in the support of a range of IT equipment?
- Are you interested in a fixed-term role delivering exceptional support to end users?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Technology Specialist in the Te Tai Matihiko - Digital Solutions group until 19 December 2025. The role will be responsible for providing technical excellence and outstanding service to enable, support and enhance research quality and impact. This role will also provide services and abilities to ensure that the learning, teaching, and student experience at Te Herenga Waka - Victoria University of Wellington is second to none.
Key responsibilities:
- Provide timely and appropriate problem solving, analysis and solutions to IT related requests, faults, incidents, and problems in accordance with DS standards, service level agreements and client needs.
- Participate in the problem management process as it relates to Macs, PCs and printers to ensure the ongoing availability and integrity of the environment.
- Undertake other tasks or assist with projects as directed by the Client Technology Manager. This will include from time to time assisting with other teams across DS.
- Assist staff and students in the effective use of desktops, mobile devices, applications software, and digital technologies.
- Help users to improve their understanding and knowledge of client technologies.
- Promote the use of client technologies in clients’ day-to-day work.
- Gain a deep understanding of user requirements and develop long-term working relationships to anticipate future needs
Ō pūmanawa - About you
You’re a proactive, customer-focused professional who takes initiative and delivers exceptional support to end users. You’re highly organised, detail-oriented, and confident working independently as well as within a high-performing team. With strong self-management and relationship-building skills, you communicate effectively and remain calm under pressure. You thrive in dynamic environments and enjoy engaging with a diverse range of stakeholders.
Key requirements:
- Experience in the support of a range of IT equipment and users.
- Outstanding people and communication skills including the ability to adjust to different audiences.
- Ability to build strong working relationships with a variety of stakeholders.
- Capability to work as part of a team as well as having individual responsibilities.
Role Description: Click here to see further information, including salary details.
Close date for vacancy: 07 September 2025.
Contact details for vacancy: If you have any questions regarding this role please get in touch with Leigh Kirkwood, Client Technology Manager (leigh.kirkwood@vuw.ac.nz).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.