Configurations & Platform Analyst

Our values:

At Foodstuffs South Island, together we drive success to be our best and care for our whānau. We recognise that it takes a collective effort to achieve success, and we thrive on fostering a culture of collaboration to drive innovation and embracing challenges as a united team. We are committed to supporting our people, and to positively impact the lives of South Islanders every day.

About the role:

As our Configurations and Platforms Analyst, you’ll play a critical role in ensuring the health, accuracy, and maturity of our Configuration Management Database (CMDB) and IT Operations Management (ITOM) capabilities. Reporting to the Configurations & Platforms Lead, you’ll join one other C&P Analyst to design, implement, and continuously improve our ServiceNow CMDB and ITOM solutions, aligning them with ITIL best practices and supporting operational excellence. 

Key Responsibilities: 

• Owning the integrity and accuracy of the CMDB, including discovery, service mapping, and reconciliation processes.
• Designing, configuring, and optimising ITOM modules (e.g., Discovery, Service Mapping, Event Management, Orchestration).
• Monitoring CMDB and ITOM health, generating insights, and producing regular reports on data quality, system performance, and platform maturity.
• Driving automation and integration improvements that enhance visibility, efficiency, and stability of IT services.
• Maintaining clear documentation for CMDB models, platform configurations, integrations, and operational procedures.
• Providing technical expertise and support by identifying issues, troubleshooting complex ServiceNow configurations, and ensuring timely resolution.

About you:

You’ll bring a strong background in ServiceNow administration, platform configuration, and IT operations, with a particular focus on CMDB and ITOM practices. Known for being proactive and detail-oriented, you’ll have a passion for improving data quality, operational insights and platform capability. Ideally, you’ll also have:

• Proven experience in ServiceNow CMDB management and ITOM module configuration (Discovery, Service Mapping, Event Management, etc.).
• Solid understanding of ITIL processes, particularly around Configuration Management and IT Operations.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex ServiceNow and integration issues.
• Familiarity with cloud-native infrastructure, APIs, and automation frameworks (e.g., CI/CD pipelines, orchestration tools).
• Excellent communication skills, able to translate technical detail and value to stakeholders

How to apply:

Applications will close Monday 8 September 2025 and will only be accepted via our careers site. Include cover letter

If you have any questions about the role, or experience any issues submitting your application, please email careers@foodstuffs-si.co.nz.   

Join us in feeding the South Island.  

Why join us?

• We’re committed to equitable outcomes, and we offer additional paid parental leave, free period products and financial health checks to name a few.
• Our approach to flexible working is based on trusting and empowering our people to manage their time and deliver results while balancing the needs of their personal lives.
• We support your wellbeing with Southern Cross health insurance for you and your family after a qualifying period, discounts at local gyms, access to online wellbeing tools, and a prayer and privacy room onsite.
• We offer continuous learning and professional growth, as well as access to our extensive online training library and endless opportunities.
• We’re proud of our supportive team environment, and our positive and friendly culture that’s made fun by Furry Friend Fridays and monthly social events!
• As a Pride Pledge organisation, and we are committed to an inclusive workplace where everyone thrives, every day and we celebrate our diversity as strength.
• Our Papanui based office has free carparking and an in-house café.  

About us:

We’re a team of 14,000 who make sure all South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK’nSAVE, New World, Four Square and On the Spot stores feeding the South Island. 

We value being at the heart of our communities, like we’ve always been, to make the South Island a better place – for today and for many generations to come. From sunny Golden Bay all the way to Stewart Island, there’s a Foodstuffs store serving you and your whānau. 

Our success is down to our people who bring their skills, experience, passion, and expertise to make Foodies an amazing and rewarding place to work. Given the breadth of our cooperative, the opportunities for development are endless.