Contact Centre Representative

Te Wananga o Aotearoa
Hamilton, Waikato
Full time
3 weeks ago

About this role

The primary purpose of the Contact Centre Representative is to provide an outstanding customer experience ensuring positive customer interactions and attaining first contact resolution using advanced communication and problem-solving skills.


Role details
:

Title: Contact Centre Representative
Role: Full Time - Fixed Term until 27th March 2026
Location: Te Awamutu
Hours: 37.5 hours per week
Days: Monday - Friday


As a Contact Centre Representative, you will:

  • Respond to incoming calls, messages and emails in a prompt, friendly, and effective manner
  • Conduct customer follow-ups and call backs promptly as required
  • Co-ordinate the speedy resolution of customer issues and respond knowledgeably to questions
  • Accurately record all necessary call data, as required for each call type, according to standard operating procedures
  • Meet or exceed daily targets as agreed from time to time with Team Lead


About you:

We are looking for someone who has the following:

  • NZ Certificate in Contact Centres (Level 4) or New Zealand Certificate in Business (Administration and Technology) (Level 4)
  • Proven (3 – 5 years) experience in listening and communication skills
  • Proven (3 – 5 years) ability to apply initiative and common sense in a variety of situations
  • Fluent Reo speaker preferred or be prepared to increase knowledge, understanding and everyday use of te reo and āhuatanga Māori and support other kaimahi in the same endeavour
  • Full clean New Zealand Drivers Licence

As a kaupapa Māori organisation, your willingness to participate in cultural activities and develop an understanding of Āhuatanga Māori (values, culture and tikanga) is desirable.


Apply today!

Have we outlined a role that matches your capabilities and aspirations, and a workplace that appeals? Applications will close as soon as we have a suitable shortlist, so apply now.

A position description is available on our career’s website. For any other queries, please email jobs@twoa.ac.nz

Apply
Other Job Recommendations:

Helpdesk Contact Centre

BGIS
Wellington
  • Answer incoming calls and respond to client inquiries in a...
  • Enter data efficiently and maintain up-to-date records...
1 week ago

Swim Teacher Campaign 2025- Ashburton Pool and Recreation Centre

YMCA Victoria
Melbourne, Victoria
  • Structure and design lessons with appropriate activities...
  • Recommend students for level progression as appropriate...
4 days ago

NZ Contact Centre Team Leader

Downer
Auckland
  • Proven track record of building and leading successful...
  • Ability to plan and organise in a collaborative team...
2 weeks ago

Ticket Centre Operation Consultant

Flight Centre Travel Group
Auckland, Auckland
  • Pilot and implement new ticketing processes before...
  • Collaborate with internal teams to simplify workflows,...
1 week ago

Centre Supervisor - Karori, Wellington

Kindercare Learning Centres
Wellington City, Wellington
Are you looking to take your career to the next level? Our 100 licensed centre in Karori is looking for a passionate Supervisor to...
1 week ago

Centre Supervisor - Addington

Kindercare Learning Centres
Christchurch
Are you looking to take your career to the next level? Our 100 licensed centre in Addington is looking for a passionate Supervisor...
1 week ago

Business Development Representative

NEW ZEALAND COURIERS
Auckland, Auckland
Are you looking learn and develop in the sales space? This role is an opportunity to succeed in sales and take your career to the...
6 days ago

Care Centre Administrator

Summerset Group Holdings Limited
Hastings District, Hawke's Bay
At Summerset, from the moment we start developing a village, to when our residents call it home, it’s the passion and dedication...
3 weeks ago

Health and Safety Advisor

Sime
Christchurch, Canterbury
  • Competitive salary
  • Subsidised medical insurance
  • Up to 6% employer superannuation contribution...
4 days ago

Website Manager

MDECOR LTD
Nelson, Nelson
$25 - $30
This role encompasses various tasks, including content updates, design improvements, technical troubleshooting, and ensuring the...
3 days ago