Company Description
Te Tākinatanga | Our Story
At Contact Energy (Te Mata Hiko), we believe home is the most important place in the world. We’re here to build a better Aotearoa—one that’s more sustainable, more resilient, and more connected. As one of New Zealand’s largest energy companies, we’re on a mission to decarbonise Aotearoa.
We're a power, mobile, and broadband company, but we're so much more than that. We’re a people-first organisation, transforming the ways we mahi and how Aotearoa is powered. We're committed to supporting our customers and communities through life’s tougher moments. Our Customer Wellbeing Group is a key part of that commitment—working to reduce hardship, protect revenue, and ensure every customer interaction is grounded in empathy, dignity, and care.
Job Description
Te Whiwhinga mahi | The Opportunity
We’re looking for a Credit & Collections Performance Leader to join our Customer Wellbeing Group and lead the charge in how we manage debt recovery—ethically, proactively, and with purpose.
In this hands-on leadership role, you’ll be responsible for the day-to-day management of our debt book, guiding a high-performing team and ensuring our credit processes are both effective and people-centred. You’ll bring smart strategies to life—translating insight into action, embedding strong operational practices, and continuously refining how we recover debt in ways that work for both customers and the business.
Reporting into and working closely with the Customer Wellbeing Manager to turn strategy into action—leading recovery campaigns, refining processes, and embedding collections strategy and continuous improvement across the credit lifecycle. You’ll also bring a keen interest in customer behaviour—using this lens to inform smarter interventions and support sustainable outcomes.
This role also plays a key part in risk mitigation and revenue assurance, helping to protect Contact’s financial resilience while supporting customer wellbeing. You’ll apply data-driven decision making to identify trends and opportunities, and champion digital collections approaches that improve recovery rates and reduce cost to serve.
This is a role for someone who thrives on complexity, leads with integrity, and is passionate about doing what works—for customers and for the business.
Qualifications
Ko wai koe | About You
You’re a high-integrity operator with deep experience in credit management and debt recovery. You’re confident leading teams, working with data, and navigating the detail of recovery operations—while always keeping the customer at the centre.
You’ll thrive here if you:
- Have experience in credit management, debt collection, or recovery operations
- Know how to reduce bad debt and improve recovery rates through best-practice techniques
- Are confident using tools like Power BI, Excel, or SQL to generate insight and track performance
- Understand regulatory compliance and legal requirements in debt collection
- Have led teams in performance-focused environments and enjoy developing people
- Are proactive, commercially minded, and solutions-focused
- Can translate strategy into action and lead change with clarity and care
- Hold a Debt Management Qualification or Certification (desirable)
Additional Information
We’re accepting applications until Wednesday 16th July — but we’re reviewing them as they come in so if you're keen, don’t wait — get your application in ASAP! This is a permanent role based in Wellington. If you’re ready to lead with purpose and help shape a more resilient, customer-focused approach to revenue recovery—this could be your next move.
Please note, only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.