Customer Service Representative - Westfield Albany

Job no: 498520
Work type: Permanent Part Time
Location: Auckland
Categories: Customer Service

Your opportunity

Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.

We have a permanent part time role available within our Westfield Albany Customer Services Team. As the welcoming face of our centre, you’ll play a key role in creating memorable experiences that leave a lasting impression, encouraging customers to return. You will also play a vital role in helping our customers and guiding them through our centre.

Day-to-day you will be responsible for:

• Providing clear directions and recommendations to help customers navigate the centre
• Ensuring our customers are left with a positive experience when entering and leaving our centres
• Proactively engaging with customers to deliver exceptional service.

This role is permanent part time and based at Westfield Albany. The hours are Friday - 5:15pm - 9:15pm and Saturday 11am - 5pm.

What sets you apart

We are seeking energetic people who thrive on interacting with customers and consistently going above and beyond to deliver exceptional service. Your passion for premium service will make a lasting impact on every customer's journey.

• You have a passion for premium customer experiences and thrive on delivering exceptional service and creating memorable interactions
• Experience in customer-facing roles such as hotel, retail, or guest services
• Ability to interact with diverse customers and consistently deliver excellent service
• Strong problem-solving skills and the ability to work both independently and as part of a team
• Availability to work flexibly across a 7-day roster, including weekends and public holidays

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

Discover more about working with us here

Applications close: 26 August 2025 (unless filled prior).