Customer Services Officer

About us:

New Zealand Couriers is one of the country's leading courier companies, known for our fast, reliable service and strong customer focus. We're proud to be part of the communities we serve and committed to delivering excellence every day.

The Role:

This is a permanent full-time position based at our Mt Maunganui Depot
Monday to Friday - 8am to 5pm and fortnightly Saturdays - 8am to 11am

We're looking for a passionate and customer-focused individual to join our dynamic Customer Services team. As a Customer Service Representative, you'll be the first point of contact for our customers, helping them with queries, tracking deliveries, resolving issues, and ensuring they receive the best possible service.

Key Responsibilities:

Respond to customer enquiries via phone, email, and online platforms
Track and trace parcels and provide delivery updates
Resolve delivery issues efficiently and professionally
Liaise with couriers, depots, and internal teams to ensure smooth operations
Maintain accurate records and follow up on outstanding matters
Promote a positive customer experience with every interaction

What We're Looking For:

Previous experience in a customer service or contact centre role (preferred)
Excellent communication and problem-solving skills
A calm and professional manner under pressure
Strong attention to detail and organisational skills
Ability to work well in a team and independently
Familiarity with courier or logistics operations is a bonus

How to Apply:

If you're ready to deliver outstanding service and be part of a fast-paced, customer-driven team, we'd love to hear from you! Apply now with your CV and a brief cover letter outlining why you're the perfect fit.