Intake and Assessment Officer

NZ Ombudsman
Wellington, Wellington
Full time
1 week ago

Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman

The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.

Mo to matou tira - About the team

The IAT team is team dedicated to handling the intake, assessment, and triage of complaints and enquiries made under the Ombudsmen Act, the Official Information Act, and the Local Government Official Information and Meetings Act.

Mo te turanga - About the role

This will be a fast paced, varied role where you will bring your administrative expertise and skills to the table to assist a busy team in carrying out intake, registration and assessment of complaints. You will thrive on working in a dynamic, stimulating and collaborative environment. You must have excellent attention to detail, sound judgement and the ability to take the utmost care when working with highly confidential material.

This role can be worked either full time, or part-time (minimum 22.5 hours per week).

Reporting to Manager, Intake, Assessment and Triage, this position will involve:

  • assessing correspondence and new complaints, determining their nature and the relevant legislation that applies (Ombudsmen Act, Official Information Act, etc.)
  • managing correspondence and complaint files, including recording of relevant information into our case management system; and
  • identifying complaints clearly outside an Ombudsman's jurisdiction and preparing written responses; and
  • supporting the Complaints Resolution Group with general administrative tasks.

He korero mou - About you

To be successful in this role you will have:

  • a high level of accuracy and attention to detail;
  • strong administrative skills with experience in file management, processing and recording of information;
  • excellent keyboard skills with experience with electronic systems and databases;
  • the ability to plan, effectively prioritise work and solve problems quickly in a high-pressured environment;
  • experience working in a team oriented, collaborative environment; and
  • excellent written, verbal and interpersonal communication skills, and confidence working with the public.

Te painga o te mahi tahi me matou - Our benefits, what we offer

Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.

  • Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
  • Flexible working options
  • Competitive remuneration
  • Onsite gym and personal trainer, free to all employees
  • Three paid office holidays between Christmas and New Year
  • Employee Assistance Programme (EAP)

Me pehea te tono - How to apply

To apply, click on the `Apply Now' button where you will need to register through our online career centre, complete our application form and upload your CV and cover letter. For further information about this vacancy please email recruitment@ombudsman.parliament.nz.

All applicants will have a legal entitlement to work in New Zealand. Appointees will be subject to a criminal convictions check and may be required to achieve and maintain a NZ Government (NZSIS) security clearance.

As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.

Depending on skills and experience the salary is expected to be between $53,528 to $70,256 with $66,910 being the mid-point.

Applications close 5pm, 17 August 2025.

Apply
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