Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking an IT Service Desk Specialist, who aligns with these values to join our team in Auckland.
Job Summary/Whakarāpopototanga
What we offer/Ngā āheinga
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking an IT Service Desk Specialist, who aligns with these values to join our team in Auckland.
Job Summary/Whakarāpopototanga
The IT Service Desk Specialist role is responsible for providing a wide range of IT administrative services and coordinate IT support to our New Zealand teams (predominantly Auckland) undertaking service desk and field support activities. The position also assists with activities including managing vendors, resource planning, scheduling, prioritising, and work allocations.
Your activities/Ngā momo ngohe
- Deliver a tiered response service for IT field support or service desk
- Deliver high levels of customer support and services to accurately diagnose issues and provide targeted and successful resolutions.
- Respond to common requests for service by providing information to enable fulfilment.
- Promptly allocate unresolved calls/ on site issues to deliver customer services that are responsive and timely.
- Update all reports / trackers and initiate follow-up action
- Provide knowledgeable technical advice and support to staff
- Provide knowledgeable advice on the implementation of security standards and procedures for all hardware and software to protect from unauthorised system access, virus infection, and unauthorised access to Swissport and business software.
- Maintain current knowledge of changing IT standards and technology to ensure services are compliant.
- Reflect Swissport’s values in the way you work and abide by policies and procedures to ensure a safe, healthy, and inclusive work environment.
Your profile/Kōtaha Matawhaiaro
- Demonstrated experience administrating and maintaining Google Workspace
- Demonstrated experience administrating and maintaining Microsoft Office365
- Experience with Apple OS and Microsoft Windows product
- Experience with hardware laptops and other devices
- Basic knowledge with software deployment tools
- Basic knowledge with networking
What we offer/Ngā āheinga
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at https://careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.