- Key people leadership role as a leader of leaders
- Uplift others to achieve collective goals
- Play an important role in delivering our organisational purpose of contributing to safer communities by supporting the people we manage to leave us better and with brighter prospects.
Mo te tunga | About the role
The role of Lead Service Manager Waikato region is collectively responsible for the oversight of the region, though their focus will be more on successfully leading a team of Service Managers and driving the overall delivery of Community Corrections services within the region.
This role offers you the opportunity to showcase your capability in driving high performance through the motivation and encouragement of others to succeed in our goal of reducing reoffending. It will provide you with the opportunity to make a real difference in the lives of others in your community.
Your focus will be on supporting Probation teams in the Waikato area in the high-quality management of community-based sentences and the provision of expert advice to the NZ Parole Board and Courts. In addition, you will provide a greater oversight of operational delivery in the efficient use of resources to meet the needs of the people in our care and minimise risk. You will also be creating or leading quality improvement initiatives across the region so the ability to think innovatively is paramount.
With courage and professionalism, you will ensure statutory obligations are met with the highest levels of integrity. Through the development of effective relationships with both internal and external stakeholders, you will encourage collaboration to ensure the people in our care remain at the centre of our efforts and victims at the centre of our concern.
This is a key role leading a team of Service Managers so your proven strength in developing and mentoring people leaders will need to be showcased. Promoting staff development and enhancing professional practice will further raise capability and contribute to the overall success of Community Probation.
Mou | About you
We would like to hear from you if you are an experienced people leader with:
- Proven operational, financial and business systems experience
- Exceptional communication skills, initiative and leadership qualities
- The courage and determination to influence and succeed at both a strategic and operational level
- A focus on innovation, continuous improvement and best practice implementation, championing regional and national initiatives
- The commitment to develop staff and improve performance in a change environment
- Established internal and external networks which would support out work as well as the ability to grow these relationships as required
- A high level of understanding and anticipation of political and reputational risk
- Familiarity of the Treaty of Waitangi and an understanding of the factors impacting on offender rehabilitation and reintegration
- Demonstrate an understanding of Hokai Rangi and Integrated Pathways, and how they apply in the operational context in which a Lead Service Manager works.
- Ideally, you will have a knowledge of, and experience in working with, Kaupapa Maori and some knowledge of Te Reo
Utu a-tau | Salary
The salary applicable for this role is Salary Scale C of the Frontline Managers Collective. Appointment and remuneration will reflect skills and experience relevant to the role.
Mo matou | About us
Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whanau, and that of the communities we serve across the motu.
As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whanau (relationships) to shape how we work and deliver the outcomes in our strategy - Hokai Rangi (https://corr.nz/hr).
It is an exciting time to join us, and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whanau.
We welcome applications from disabled and neurodiverse communities, all cultures, faiths, and rainbow communities, as we appreciate the richness of experience that diversity brings to our organisation. We strive to make our recruitment process fair and inclusive.
Tono inaianei | Apply Now
To view the job description, click 'apply' and you will be taken through to our careers site, where you can view this.
To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values.
Applications close on: Friday 24th August 2025
All applications must be submitted through our careers site to ensure transparency. Applications received via email will not be considered.
If you want to find out more about a career with us, visit careers.corrections.govt.nz or email our team at northernrecruitment@corrections.govt.nz