Loss Prevention (Security) Officer - The Warehouse Newmarket, (Full Time)

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

The Warehouse Newmarket in Auckland, New Zealand, is seeking a full-time Loss Prevention (Security) Officer to join our team. In this crucial role, you will be responsible for maintaining a safe and secure environment for our customers and staff while preventing theft and minimising losses.

• Monitor store activities through CCTV systems and physical patrols to detect and deter potential security threats
• Apprehend shoplifters and assist in the investigation of internal theft cases
• Conduct security checks on incoming and outgoing merchandise
• Respond promptly to security alarms and emergency situations
• Collaborate with store management to implement and improve loss prevention strategies
• Prepare detailed incident reports and maintain accurate security records
• Assist customers and staff in a professional and courteous manner when required
• Ensure compliance with company policies, procedures, and relevant New Zealand security regulations

Hours of work are:

• Sundays to Thursdays 8:00 am to 4:00 pm

Qualifications

• Valid security guard licence as per New Zealand regulations
• Previous experience in loss prevention, retail security, or related field
• Thorough understanding of security procedures, surveillance systems, and loss prevention techniques
• Strong observational skills and attention to detail
• Excellent verbal and written communication abilities, including report writing
• Proficiency in conflict resolution and de-escalation techniques
• Physical fitness to perform the duties of the role
• Knowledge of New Zealand security laws and regulations
• Flexibility to work various shifts, including evenings, weekends, and holidays

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands.
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!