Manager Cabin Crew Operations

Job Description

• Challenge yourself to lead and inspire our high-performing Jetconnect Cabin Crew and Crew Performance Managers
• Together we’ll achieve safe, customer-focused flying experiences and drive continuous improvement
• Permanent full time job opportunity based in Auckland at our Jetconnect office

The Manager Cabin Crew Operations is accountable for the leadership of Jetconnect Cabin Crew across New Zealand, overseeing a team of Crew Performance Managers responsible for performance, safety, and service delivery. This role is pivotal in managing and developing the CPM team, ensuring alignment with strategic objectives and operational excellence. Acting as a key liaison between CPMs, Qantas stakeholders, and the Senior Manager Cabin Crew Delivery, the position drives crew performance metrics, navigates evolving responsibilities, and manages stakeholder feedback. The role also oversees portfolio work and contributes to continuous improvement across Cabin Crew operations.

You’ll have:

• Proven leadership experience managing large and dispersed teams
• Strong knowledge of Cabin Crew requirements, aircraft operations, and safety standards
• Experience navigating change, with the ability to lead and support teams through transitions
• Clear, honest communication style with strong interpersonal and stakeholder engagement skills
• Confidence in handling direct conversations, feedback, and conflict resolution
• Knowledge of employment legislation and proven ability to productively navigate union dynamics
• Commitment to continuous improvement and realistic delivery of crew engagement initiatives
• Flexibility to support operational needs outside standard hours when required

Why the Qantas Group?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.