Manager Cabin Crew Operations

Qantas
Auckland
Full time
3 weeks ago

Company Description

About Us

Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.

Job Description

The Manager Cabin Crew Operations is accountable for the leadership of Jetconnect Cabin Crew across New Zealand, overseeing a team of Crew Performance Managers responsible for performance, safety, and service delivery. This role is pivotal in managing and developing the CPM team, ensuring alignment with strategic objectives and operational excellence. Acting as a key liaison between CPMs, Qantas stakeholders, and the Senior Manager Cabin Crew Delivery, the position drives crew performance metrics, navigates evolving responsibilities, and manages stakeholder feedback. The role also oversees portfolio work and contributes to continuous improvement across Cabin Crew operations.

You’ll have:

Why the Qantas Group?    
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.     

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.    

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.   

Applications close Sunday, 10 August 2025
 

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