MEDICAL RECEPTIONIST – SEDDON MEDICAL CENTRE
Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily.
ABOUT US:
Seddon Medical Centre is committed to providing high-quality care, drawing on the more comprehensive network and support of our partner, Tamaki Health. As a Medical Receptionist, you'll play a crucial role in ensuring our clinic operates smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.
WORKING HOURS:
The clinic is open from 8 am to 5 pm, Monday to Friday. The Medical receptionist will be required to work across these operational hours, we are offering 40 hours per week with no weekends.
KEY RESPONSIBILITIES:
1. Reception
- Professionally greet and assist patients and visitors.
- Efficiently manage patient flow.
- Handle phone calls, messages, and appointments accurately.
- Provide courteous assistance and escalate inquiries when necessary.
- Manage patient enrolment.
2. Waiting Room
- Keep patients informed about wait times and emergencies.
- Monitor and promptly address patient needs in the waiting room.
3. Accounting
- Accurately handle patient invoices and claims.
- Process payments and manage banking tasks.
- Complete various forms and maintain document accuracy.
4. Privacy and Security
- Maintain patient confidentiality and adhere to security protocols.
5. Comply with all health and safety procedures and protocols.
KEY SELECTION CRITERIA:
Qualifications, Skills, and Knowledge
- Post-secondary qualification (Desirable).
- Experience in medical reception or administration (Desirable).
- Customer service background, Kiwi Host or similar training (Advantageous).
- Excellent customer service, communication, and numerical skills.
- Experience with cash handling and payments.
- Well-developed computer literacy.
- Experience working in fast-paced and high-demand environments.
Personal Attributes
- A positive, Bubbly, approachable attitude that is adaptable to change and works well under pressure.
- Dedicate, reliable and consistent with excellent communication and follow through.
- A high level of integrity and confidentiality.
- Ability to work as a team.
- A high attention to detail and accuracy.
- Excellent communication skills
- Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.
Other Requirements
- Proof of legal right to work in New Zealand (Essential).
- NZ Driver's license (Desirable).
WHY JOIN US?
- Make a meaningful impact in healthcare.
- Join a dynamic and supportive team.
- Develop your skills and grow within our organisation.
- Contribute to a diverse and inclusive workplace.
- Competitive compensation and benefits.
HOW TO APPLY:
To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.
Only individuals with working rights in New Zealand will be considered for the selection process.