Location: Auckland
Term: 3 months
Start Date: ASAP
Are you a highly organised and detail-oriented administrator with strong communication skills? We’re seeking a motivated individual to join our Pathways team on a temporary basis, supporting vital work that helps connect clients with our services at the earliest stage of their journey.
About the Role:
As an Administrative Support Officer, you’ll play a key role in managing communications, client data, and internal workflows. You’ll be working with a dedicated team that handles new referrals to our service. While the role is primarily administrative, you’ll contribute meaningfully to the smooth onboarding of clients and the work of our Pathways Navigators.
Key Responsibilities:
Manage the Pathways inbox (Outlook), monitor incoming emails, and escalate as needed
Use our client management system to create and update client profiles, assign the tasks to Pathways Navigators and save relevant documentation
Draft professional emails and requests for information to medical professionals, clients, and others
Provide limited client contact where necessary (e.g., to request documentation)
Skills & Experience:
Ability to multi-task and manage competing priorities
Clinical experience or familiarity with medical terminology is must
High proficiency in using databases and digital systems, with the ability to learn new tools quickly
Excellent written communication skills
If you’re an adaptable and proactive administrator looking to make a meaningful contribution, we’d love to hear from you! Apply now or get in touch to learn more.