A Bit About Us
At Thryv, we are a team fiercely devoted to the success of local businesses. We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.
Alongside providing leading-edge digital, marketing and directory services, we help more businesses connect with their customers through the Thryv platform, giving them a world-class edge in technology.
Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable to paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Your Future Role
As a Sales Account Manager (Marketing Services) you will manage an existing portfolio of 150+ marketing services customers in a Face to Face “on the road” account management role and support small to medium businesses.
Customers have a range of products across Yellowpages online, Yellowpages Print, SEO, SEM, Social, Websites, Digital Display products & CRM systems and the focus of this role is to maintain your customers spend and in addition utilising your solution selling techniques to sell our award winning Thryv Client Experience CRM (SaaS) system to them.
The role involves:
- Maintaining and growing an existing portfolio of SME customers using solution selling techniques within marketing services.
- Leveraging your portfolio of clients, you will be responsible for ensuring our customers are purchasing our award winning Thryv Client Experience CRM (SaaS) system which helps them get the job, manage the job, and get credit for the jobs they do.
With a large component of F2F interaction with SMBs across the Trades and Services industry, this role will see you on the road daily. When you are not on the road meeting with SMB’s, you will benefit from working from home, allowing you to maximize your productivity and efficiency.
This role is a Permanent Full-Time Position commencing on the 15th September 2025 reporting to the Account Director - New Zealand.
Your Responsibilities
As the Sales Account Manager (Marketing Services), you will be responsible for, but not limited to:
- Daily Face-to Face account management meetings and sales.
- Achieving monthly sales targets.
- Maintaining current customer portfolio, whilst upselling and cross selling Thryv Client Experience CRM (SaaS) system.
- Weekly and monthly reporting to ensure that you are meeting your KPIs and targets.
- Understanding client needs and offering tailored SaaS solutions.
- Driving your own mobile operating rhythm.
Ideal Candidate
With a self-starter mentality and a strong drive, you will have the opportunity to be a top-performing Business Advisor selling tailored SaaS solutions. You will showcase your exceptional customer service skills and ability to solution sell across a range of products and services with a strong commitment to customer satisfaction at the forefront.
What You Offer
- Highly developed knowledge of the digital media landscape/market to knowledge of SEO, SEM, Social, Websites, Digital Display products.
- 2+ years face to face selling experience to small to medium businesses is a must.
- Proven sales background with experience in achieving sales targets.
- Strong customer focus and customer relationship management in a face to face selling environment.
- Understanding of the SME marketplace
- Proven ability to meet deadlines under tight timeframes.
- High degree of results orientation across Revenue/ Customer and Operational efficiency measures and targets.
- Ability to work as part of a team to achieve team and organisational objectives.
- Proven ability to manage key customer drivers account management / communication/ knowledge of business and industry.
What We Offer
- Become part of one of the leading SaaS and platforms businesses on the Australian/NZ market.
- Annual salary and performance-based recognition reviews.
- A generous Employee Stock Purchase Plan incentive (ESPP)
- Learning and development support, internal growth opportunities.
- Companywide and team events to celebrate success.
- A diverse and collaborative team culture.
- A competitive salary and bonus structure.
- Up to 12 weeks Paid Parental Leave.
- Access to EAP.
- Generous commission structure.
- Access to hundreds of discounts and savings with external retailers.
Please feel free to reach out to Brianna Alter, Talent Acquisition Specialist on brianna.alter@thryv.com for a confidential discussion.