Senior Process Analyst, Wellington
About us / Mo matou
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
- Fixed Term / Secondment until 30 June 2026
- National Office, Wellington
MSD - services for the future programme is a multi-year transformation programme to ensure MSD delivers for New Zealanders and enable us to focus our resources and investment on the cohorts who need it.
The programme will involve significant changes to underlying systems and introduce simpler processes and redesigned services that put people first.
It will transform:
- Work - Giving the right level of support to help clients get work-ready, into work, and stay in work.
- Partnering - Working better with partners and reducing red tape so they can focus on helping people.
- Payments - Making sure people get the right financial help and reducing overpayments.
Service Experience is the key implementation arm of this transformation. Through Service Experience we will implement the technology, processes and tools needed to land both our Future Service Model and Client Engagement Practice, while also transforming the way the Ministry delivers its core products and services for clients, staff, and partners.
Service Experience is a large and complex programme of work. We are in the process of starting to build our new systems, with an initial focus on enabling a digital employment service.
The Senior Process Analyst will work alongside the Process Lead and Process Analysts. You will be focused on designing end to end processes that align with our future state operating model, ensuring processes are cohesive across all business levels, bring a business wide view of how processes interact, ensuring the design supports both user experience and operational efficiency, and supporting junior team members with capability uplift in process design
You'll need to understand how processes will flow through and be enabled technology, and the importance of producing outputs that are directly usable for configuration, integration, and workflow build.
You will need / Ko to ahua
We are looking for Senior Process Analysts with experience in developing end-to-end future state process maps within large scale programmes in the public sector.
You'll need the ability to see the big picture while also being comfortable diving into the detail. You'll have strong relationship building skills, and be comfortable working in fast paced environments.
In Service Experience, we'll be delivering significant technology, process, and people change. You'll bring a collaborative approach to ensure dependencies and connections with other workstreams are understood and managed effectively.
This is a once in a generation opportunity to change the way we deliver our services, and to have a significant impact on the lives of New Zealanders.
You will be instrumental in developing and implementing a new service experience for MSD.
What you will bring / Ou pumanawatanga
- Proven leadership experience in business process management.
- Strong business process management skills, including workshop facilitation, process design, and process mapping.
- Strong understanding of industry-standard process mapping notation (preferably BPMN 2.0).
- Understanding of business rules and their traceability and connection to business processes
- Excellent relationship management skills with a demonstrated ability to collaborate across diverse teams.
- Strong written and verbal communication skills.
- Analytical ability to optimise processes and apply customer experience principles.
- Proven experience in process analysis, training, and documentation.
- Experience with Visio and other process tools is advantageous but not essential.
Position Description
Senior Process Analyst
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 4 September 2025
Apply early - we may interview suitable candidates prior to the closing date.
Joining us
Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.