Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.
As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.
We’re looking for a detail-oriented and organised individual to join our Customer Success team as a Solution Consultant Administrator. In this role, you’ll play a key part in supporting our Solution Consultants and Sales teams by handling administrative processes such as trial setup, reporting, account creation, licence activations, and customer onboarding. You’ll also coordinate with internal teams and customers to ensure a smooth experience, accurate data, and timely support.
This is a temporary role with an ASAP start through until mid November 2025. It’s well suited for a student based in Dunedin who is available to work full-time Monday to Friday, or part-time across 4 days per week.
What you will do
- Provide daily operational support to Solution Consultants and Sales teams for trials, pilots and onboarding
- Manage key processes including class list uploads, account creation and licence activations
- Maintain accurate customer records in CRM (HubSpot) and internal databases
- Produce reports on customer activity and outcomes, preparing summaries for the team
- Support with general administration including data entry and responding to routine customer requests
- Coordinate scheduling for demos, onboarding sessions and PD workshops
- Collaborate with Sales, Marketing and Product teams on cross functional projects that enhance the customer experience
About you
- Strong organisational and time management skills
- Excellent attention to detail and accuracy
- Clear and confident communication skills
- Ability to multitask and prioritise effectively
- Customer focused mindset with a commitment to quality support
- Team player with a collaborative approach
- Comfortable working in google suite
- Experience using CRM systems (HubSpot preferred) and managing customer data (desirable)
- Proficiency in reporting, data entry and document management
- Knowledge of the education sector or experience supporting educational software (desirable)
Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!