- Are you looking for a permanent, full-time position, and have a tertiary degree or comparable experience in a similar role?
- Can you work effectively and understand the different needs across a diverse range of people?
- Do you have an understanding of academic statutes and student academic processes?
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Eke Panuku - Student Success Adviser for Te Wāhanga Aronui - Faculty Humanities and Social Sciences based at the Kelburn Campus as part of Tītoko - Centre for Student Success. The Student Success Adviser provides holistic student advice and high-quality responsive service to support student academic success and enhance the student experience within the framework of the University’s academic policies, regulations, and operating procedures.
Key responsibilities:
- Advising an assigned student cohort group using best practice case management principles.
- Identifying barriers facing students by utilising equity, diversity and inclusion policies, practices, and behaviours that lead to student success.
- Completing student administration functions such as processing enrolment applications including compensation passes and requests for waiver and/or exemptions, supporting letters, and discipline specific requests as required.
- Providing ongoing interaction with students throughout the trimester, particularly at key momentum points, and monitoring to ensure early awareness of students who are facing particularly significant barriers to success.
- Developing and maintaining a good understanding of relevant University regulations, policies, procedures, and services.
Ō pūmanawa - About you
You will:
- Be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance.
- Be an effective communicator with exemplary interpersonal skills and natural relationship builder, who relishes working autonomously as well as contributing positively to a high performing team.
- Need effective time management and forward planning to balance meeting deadlines and maintain a high standard of service to both students and staff.
- Have the ability to remain calm under pressure and thrive working with a diverse range of stakeholders.
Key requirements:
- Tertiary degree or comparable professional experience in a similar role.
- Demonstrated client-centred approach and service delivery skills.
- Cultural competency – the ability to work effectively and understand the different needs across a diverse range of people.
- Proven ability to proactively navigate and manage issues to a successful resolution.
- Highly developed oral and written communication skills and attention to detail.
- Sound understanding of academic statutes and student academic processes.
- Ability to work effectively in a team and manage a busy workload.
- An understanding of Te Tiriti o Waitangi and its application in an educational context.
Role Description - Click here to see further information, including salary details. If this link is not available, click 'apply' to view this on the University career's page.
Close date for vacancy: 3 August 2025
Contact details for vacancy: If you have any questions regarding this role please get in touch with the Noeleen Williamson (noeleen.williamson@vuw.ac.nz).
How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. Applicants who do not have residency or citizenship and require a visa to work at the University must clearly indicate their visa status in their application and understand that if they do not have a current, relevant visa, they will need to secure this independently.
We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa.
Mō Te Herenga Waka - About Our University
Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.
Explore the many benefits of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction and learn more about our research expertise.