Job Summary:
About Waikato Regional Theatre:
Join the team at Waikato Regional Theatre, Hamilton’s landmark venue for arts and entertainment. Opening in 2025, the Theatre will host an exciting programme of world-class performances, from live music and theatre to community and cultural events. As part of the Live Nation Group, we specialise in creating extraordinary experiences that inspire and connect audiences. Be part of our passionate team and help shape the future of live entertainment in the Waikato!
About the role:
We are looking for a proactive and detail-oriented Ticketing & Event Coordinator to join the team at Waikato Regional Theatre. Reporting to the Event & Hospitality Manager, this role is a vital part of ensuring seamless event delivery and outstanding ticketing operations.
You’ll be the first point of contact for clients during event builds, manage on-sale
requirements, and work closely with Ticketmaster, promoters, and venue hirers to maximise sales and enhance the patron experience. Alongside ticketing, you’ll play a key role in event coordination, ensuring that Front of House operations run smoothly and uphold the theatre’s high standards.
This is an exciting opportunity for someone with ticketing and event coordination experience who thrives in a dynamic, people-focused environment. If you think you have what it takes, apply with a cover letter outlining why you’re the perfect candidate for this role.
What you’ll be doing:
- Ticketing Operations: Overseeing event builds, on-sales, and reporting to ensure a smooth ticketing process that delivers on client and patron expectations.
- Client & Promoter Liaison: Acting as the go-to contact for clients, promoters, and Ticketmaster to provide clear, timely, and professional support.
- Sales Reporting: Monitoring ticket sales daily, sharing insights with management, and recommending ways to maximise revenue.
- Event Day Coordination: Supervising Box Office operations, ticketing staff, and scanning equipment to ensure seamless entry for patrons.
- Front of House Standards: Presenting FOH areas to brand standards, managing signage and communications, and supporting casual staff.
- Health & Safety Leadership: Playing an active role in health and safety compliance, staff training, and public safety initiatives.
- Post-Event Review: Preparing ticketing reports and reconciling sales to ensure accurate settlements for clients.
What we’re looking for:
- Ticketing Experience: Proven background in ticketing, ideally within a multi-genre venue, and confidence with systems such as Ticketmaster TM1.
- Strong Organisational Skills: Ability to manage competing deadlines while maintaining accuracy and attention to detail.
- Client Relationship Skills: Excellent communication and stakeholder management, with the ability to build strong, professional relationships.
- Systems savvy: Proficiency in Microsoft Office and ability to pick up new systems quickly.
- Adaptability: A proactive problem-solver who can thrive in a fast-moving, ever-changing environment.
- Leadership Qualities: Confidence in supervising casual staff and drawing out the best in people.
- Flexibility: Availability to work evenings, weekends, and public holidays as required by the events calendar.
- Passion for Events: A genuine interest in delivering outstanding experiences within the arts, live entertainment, and events industry.
The Benefits:
- A vibrant, music-focused workplace fostering creativity and collaboration.
- Opportunities for professional development and career advancement.
- Access to concerts, events, and other entertainment perks.
- A diverse, equitable workplace where every voice matters. Comprehensive benefits, from volunteer days to wellness programs and mental health support.
Equal Opportunities:
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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