- Grow your career with Primary Connect+
- Flexible working arrangements with support offices in Mangere, Favona
Welcome to Primary Connect+
Primary Connect+ is our retailer-agnostic, technology-driven commercial business within Primary Connect. Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.
About the Role | Mō te Tūranga
- Support day to day PC+ (4PL) transport operations by influencing key relationships with carrier partners, and managing exceptions for customers.
- Manage relationships with small to medium-sized customers and manage and monitor internal freight movements and relationships with internal stakeholders.
- Deliver great customer service to internal stakeholders, carrier partners and customers
- Customer issue resolution - work between vendors and transport providers to ensure that any exceptions are resolved in a timely manner ensuring that customers and carriers see that the PC business adds value and simplifies their Supply Chain experience.
- Manage a high volume of inquiries from internal and external stakeholders, address root cause of issues for mitigation and record and address customer expressions of dissatisfaction
- Where reoccurring service issues occur, work with customers and carrier partners to solve the root cause, using a continuous improvement mindset, ensuring that the solutions strengthen relationships with all partners (customers, carriers, replenishment and DCs).
- Exception management including claims, late or missed pick-ups, late deliveries, providing evidence of POD, re-bookings, return freight and any other exceptions that require interaction with customers
About You | Mōu
- Experience in a customer support and/or operational supply chain role where understanding of transport, logistics, or supply chain processes was crucial for effective problem resolution and providing timely solutions.
- Proven ability to demonstrate effective problem-solving approaches and sound decision-making, especially under pressure, including conflict resolution and de-escalation tactics.
- Excellent written and oral communication, and interpersonal skills, with the ability to work effectively within cross-functional teams and autonomously.
- Strong planning and organisational skills, coupled with effective time management, discipline, and financial awareness.
- Proficient in intermediate Excel or Google Sheets.
Our Benefits | To Tatou Painga
- Genuine flexibility in how and where you work
- Ongoing development within an ANZ team and access to COE/specialist career opportunities
- Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery.
- Banking and insurance (health, life etc) discounts
- Global and local career opportunities
Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.
We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Come as you are | Nau mai, whakatau mai
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.