With a global network in over 220 countries and territories, DHL is the most international company in the world and can offer solutions for all logistics needs. At DHL Supply Chain we create competitive advantages for our customers through customised warehousing and transportation services. We combine our global scale with local knowledge and sector experience. Every day we connect people, improving their lives.
When you work with us you'll find that we deliver results; without compromising on respect. At DHL, we know our people are our strength and hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be. Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment.
As an Account Manager at DHL, you’ll manage, retain, develop and grow the customer business, ensuring profitable growth, excellence in operations, customer satisfaction and attracting new business streams from customers.
IN THIS JOB YOU WILL BE:
- Developing annual customer business plans that support agreed strategies
- Enabling and managing the achievement of service performance that exceeds customers’ expectations
- Partnering with our customers by proactively reviewing and improving business processes to improve productivity and add value to DHL services
- Facilitating and leading the weekly, monthly and quarterly customer reviews
- Accountability for accurate and timely customer billing, payment of invoices, and monthly P&L reviews
- Adherence to and compliance with DHL policies and SOPs
- Responsibility for resolving customer issues as first port of call
- Continuously maintaining and developing relationships with customers
- Leading customer contract renewals including cost modelling, business case development, and negotiation
- Facilitating operational Change Requests and projects
- Conducting regular operational performance reviews and identifying opportunities
- Supporting the warehouse operation, driving continuous improvement & cost down opportunities
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
- Strong interpersonal skills, with demonstrated strengths in presentation, negotiation and influencing.
- Degree qualification in Business, Management or Supply Chain would be advantageous
- Experience with managing client expectations and performing to SLA’s
- Open and effective communication skills – verbal and written, as this is critical to the success of this role
- Professionalism in presentation – dress and manner when meeting, and liaising with Clients
- Advanced PC skills within the Microsoft Office suite
- The ability to influence, lead and motivate across all levels and parties
- The ability to manage multiple conflicting priorities effectively and professionally
WHAT’S IN IT FOR YOU?
- Grow as much as you want to grow – with a variety of learning opportunities, and access to one of the most innovative and comprehensive “Certified Supply Chain Specialist” training programmes in the world
- Attractive salary, Monday to Friday role
- Employee Assistance Programme available
- Birthday Leave
- PERKS employee benefits programme which includes discounts off fuel, grocery and retail
- You’ll be part of a highly engaged diverse team of passionate people and experiences
- Access to a fast moving and innovative supply chain technology
- Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment
- Opportunity to participate in initiatives such as our Women's Network and environmental initiative
- A supportive work environment where excellent work is rewarded.
- You will be exposed to other business units including finance, operations and much, much more
- A great opportunity to make your mark in a growing and essential industry, DHL Supply Chain offers amazing career development (both locally and globally)
If you’re a team player with a can-do attitude looking for an environment where you will be well supported by your manager and team, apply now!
