Admission Host
What you'll bring to the team
Are you looking to take customer service to new heights? How would you like to spend your day in one of Auckland’s most iconic tourist attractions?
We are currently looking for Admissions Hosts to join our fantastic team at SEA LIFE Kelly Tarlton’s, Auckland on a full-time basis.
About the Role
All of our roles are focused on ensuring that our guests are having the most amazing experiences! Our Admissions Hosts are the friendly welcoming faces working in our operations team. Our hosts provide exceptional customer service, meet and greet our guests and ensure our admissions area is operational. We also promote and sell admissions tickets, Annual Passes, Merlin Annual Passes, experiences (Shark Cage & Penguin Passport). Ensuring that all guests receive the best customer service from start to finish this role is about making sure the guest receives the best welcome possible into our iconic and historic attraction.
About You
The ideal candidate for this role will have a passion for guest experience with a focus on fun. They will be proactive in their approach to customer service with a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a similar role is a plus, but a desire to work in the entertainments industry is essential. The ideal candidate must be available to work on weekends. Excellent spoken English and confident presentation skills are all required. Experience or knowledge about marine animals is favourable but not essential to the role.
Benefits
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
Being part of a business built on fun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.
We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlin's Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.
So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!
Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.
Please let us know at [email protected] if you require any adjustments to the recruitment process to support your application.
