Job Description
Kia ora!
We’re excited to offer a fantastic opportunity for a highly skilled and motivated Back of House (BOH) Training Leader to join our dynamic Auckland Airports team.
In this pivotal role, you’ll be at the forefront of shaping the development and delivery of key regulatory training, driving excellence in our Airport On-Job Trainers for our teams in Baggage, Ramp and Cleaning.
Your impact will be felt as you enhance staff performance and skills, ensure smooth operations, and uphold the highest standards of compliance with both industry regulations and business requirements. This is your chance to make a real difference in a fast-paced, high-stakes environment while advancing your career.
What your role will involve:
- Leading, inspiring, and developing the Airport On-Job Trainer team, fostering a high-performance culture while ensuring seamless compliance with business requirements, regulations and industry standards. Your leadership will directly contribute to building a team that sets the bar for excellence and you will help support ensuring they have the tools and opportunities to thrive in a high-performance environment
- Collaborating closely with our resourcing and rostering teams, customer airlines and operational managers to swiftly identify and resolve performance issues and training gaps, ensuring adherence to regulatory and company standards. Your influence will be key in shaping the success and development of our team
- Continuously drive improvement by identifying opportunities to enhance Airport training standards, procedures and practices. Your recommendations will help elevate training outcomes, boost efficiency and maximize cost-effectiveness across the board
- Cultivating strong relationships both internally and externally, offering expert advice and support to ensure the successful delivery of training services. Your ability to connect with stakeholders will be vital in creating a seamless training experience
- Taking charge of safety and risk management, ensuring thorough identification and reporting of safety hazards, whilst also leading employee training efforts to safeguard our people, customers, assets and Air New Zealand’s esteemed brand. Your role will be instrumental in maintaining the highest safety standards and compliance
- Planning and delivering impactful upskill and induction programs, working closely with the Ground Operations Training and Workforce Planning teams. Your foresight will ensure we have the right people, with the right skills, at the right time, driving productivity and cost-efficient rostering
What you will need to succeed:
- At least 3 years’ foundational experience as a Loader or Aircraft Cleaner at Air New Zealand, bringing a solid foundation of hands-on operational knowledge
- In-depth understanding of compliance requirements in the Back-of-House environment, ensuring all processes are up to standard
- Expert knowledge of the Ground Operations Manual and Standard Operating Procedures (SOPs), ensuring all activities align with best practices
- A strong commitment to safety, with demonstrated adherence to rigorous safety standards in every aspect of your work
- Advanced proficiency in using Microsoft Office and planning tools to create robust training plans for your team, along with an understanding of Korusafe and other digital platforms to track performance data and make informed decisions
- Previous training and auditing experience, with an eye for detail and a drive for continuous improvement would be an advantage
- People Leadership experience and evidence of strong relationship-building skills
This is a fantastic opportunity to advance your leadership career and make a lasting impact through training. You'll be helping to build excellence today, while shaping the future of tomorrow.
To submit your application, please apply online through our employee portal and please make sure to attach an updated CV and cover letter. To apply for this role, you must be able to work legally and permanently in New Zealand.
Application closing date 5 August 2025
Additional Information
At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.
Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.
"Seek to bring distant horizons closer. Once near, seize them and make them your reality."
