Cafe Lead

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

We have an exciting opportunity for a dedicated and experienced Cafe Lead to join our BNZ team at 80 Queen Street.   

This is a unique opportunity to play a key role in delivering a welcoming and nourishing workplace environment. Your attention to detail and passion for great service will directly influence the everyday experience of colleagues and guests. You will be instrumental in leading the daily café service and you will help set the tone for quality, hospitality, and professionalism. 

 Mō te Tūranga | About the Role  

We sat down with our GM Properties, and they let us know the following about the role.   

What are some of the day to day tasks the person in this role will complete?  

• Leading and supporting front of house team to deliver exceptional customer service. 

• Managing daily opening and closing procedures, including cash handling and reconciliation 

• Coordinating table service, take away orders, and customer flow during peak periods. 

• Monitoring cleanliness, presentation, and overall atmosphere of the internal cafe. 

• Assisting with stock rotation, ordering supplies, and maintaining inventory levels. 

• Communicating closely with the Hospitality manager and head chef to ensure smooth and efficient servicing of the day to day café operations 

• Resolving customer concerns professionally and promptly, and ensuring a fantastic positive experience for all of our colleagues at the BNZ cafe 

• Maintain strict compliance with all food safety and hygiene regulations 

What projects / mahi (work) will the candidate be working on now and into the next year?  

In your first six months you will be instrumental in setting up and shaping the front of house operations for the BNZ cafe. You will help establish service procedures, recruitment and train the team, and work closely with our hospitality manager and head chef to create a welcoming, efficient, and customer focused environment. As the cafe launches, you will focus on building at team culture, refining workflows, and delivering a consistently high standard of service here at BNZ. 

What is the most exciting thing about this opportunity?  

The most exciting thing about the opportunity to set up the new in-house cafe is the chance to create a vibrant, tailored hospitality experience that reflects BNZ values and culture.   

This is a unique opportunity to assist in designing a service from the ground up, integrating fresh, high-quality food with exceptional customer service in a way that enhances employee well-being and fosters community within the workplace.   

It's about more than just food - it's about shaping a space that energizes staff, encourages collaboration, and becomes a cornerstone of the daily experience here at BNZ Place, Auckland.   

What attributes will this person display in order to be successful in this role?   

Alongside your passion for hospitality and a commitment to delivering world-class service, you’ll have:  

• A positive, team-oriented mindset and a genuine passion for food.​ 

• Excellent organisational and multitasking abilities.  

• Outstanding communication and stakeholder management skills.  

• Ability to work under pressure and adapt to a dynamic corporate environment.   

What specific skills would be beneficial?  

• Minimum 2 years experience as a café lead FOH, restaurant, or catering environment.​ 

• Experience leading a team to deliver service excellence.​ 

• Proven ability to prepare diverse, high-quality dishes at volume.​ 

• Strong understanding of New Zealand food safety legislation and commercial kitchen operations.​ 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand   

Please note applications close Friday 4th July. We will be reviewing applications as they are received therefore may close advertising early.   

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”