- Hawke’s Bay Fallen Soldier’s Hospital, Support Services
- Permanent, Full-time 80 hours per fortnight (2 FTE)
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Customer Support Agent, you will be part of our 24/7 Call Centre Operations Team, providing professional and timely customer service to internal staff, emergency services, and the general public. You’ll answer incoming calls, monitor critical hospital alarms, respond to emergency calls, and activate internal and civil emergency processes when required.
This role is at the heart of keeping our hospital connected, safe, and responsive — no two days are ever the same. You’ll be a calm, clear communicator who thrives in a fast-paced environment where your work has a real impact.
About the Team/Service/ Location
Our Service Hub team provides essential communication, coordination, and emergency response support across the hospital. We work closely with clinical and non-clinical services to ensure safe, smooth operations 24/7.
Hawke’s Bay offers excellent work-life balance, sun, beaches, exceptional outdoor adventures, great schools, mountains and skiing close by, wonderful food and stunning wineries, vibrant cities and plenty more to boast about. For more information on living and working in Hawke’s Bay click HERE
About you
To be successful in this role, you will have:
- NCEA Level 2 or equivalent
- Proven customer service experience in a fast-paced environment
- Strong problem-solving skills with an eye for detail
- Ability to communicate effectively and adapt your style to different situations
- Understanding of Te Tiriti o Waitangi and how to apply its principles in your role
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To review the position profile, click HERE To apply please click “apply now.” All applications must be submitted through our online careers’ portal. If you have any questions about the role, please contact Rosemary via email on [email protected]
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
