Case Manager | Kaituitui - Queenstown Community Link
Ministry of Social Development
- Part-time, permanent position
- Based in the Queenstown Community Link
- Starting Salary: $68,660.00 - $83,003.00 pro-rata (based on skills and experience)
- Engage with clients to support them into work, training, and community participation
Be part of an organisation that makes a difference in the lives of New Zealanders
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
What you'll be doing | He aha tau e mahi ana
As the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements.
Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.
You will build strong relationships and work collaboratively with others to enhance outcomes for our people. You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed.
You will be exceptionally organised, with sound decision making and problem-solving skills. In addition to this, you will bring a high level of personal integrity and initiative and take ownership and responsibility to follow through and deliver for the people in our community.
Every day is busy and demanding but very rewarding as you can positively influence people's lives.
What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu
You'll need to have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative, and self-management skills.
You'll need to be fast and accurate with data entry. You will also need a good understanding of a variety of technology systems and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.
Skills and experience you will need to bring to the role:
- Strong interpersonal skills and an ability to develop trust and rapport quickly.
- Sound decision making and problem-solving skills.
- The ability to adapt in a changing environment.
- Sound computer skills and the ability to learn new systems and processes quickly.
- Exceptional customer service skills.
A copy of the position description can be found here: Case Manager, Service Delivery
Hours of work will be negotiated with the successful applicant, based on the needs of the business.
Our culture
We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.
What's in it for you l Nou te rourou
- Annual pay progression every October.
- $400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses.
- Accident insurance coverage for MSD staff.
- Capability development framework to support your career aspirations with us.
- Staff discount on Southern Cross Health Insurance.
- Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.
How to apply: What's next? | He aha e whai ake nei
If this opportunity appeals to you, do not hesitate, apply now! To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Please note, we will only accept online applications, please ensure you apply via our website.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Also, you will need to address the following application questions in your application form:
- What do you think makes a great Case Manager (Kaituitui) and how do you see yourself fulfilling the responsibilities of this role?
- What is your knowledge of the local community that we serve? How you gained this knowledge.
- Can you describe a time when you have helped someone towards achievement of a professional or personal goal and the challenges and successes of this experience.
Applications Close: Saturday, 30th August 2025
If you would like to find out more about the role or would like to have a confidential chat about your application, please contact Judith McLellan [email protected]
Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us
Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
