Client Associate

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

We sat down with our Business Development & Operations Manager, and they let us know the following about the role.

You'll liaise with, secure and onboard highly skilled migrants and returning Kiwis who are in the process of moving to New Zealand, referring them to the right BNZ channel that best services their needs. The role is focused on onboarding & completing associated operational tasks, providing customer support to new migrants as they transition to New Zealand.

What is the tīma culture and environment like?

We are a small and tight-knit team, a very supportive team culture. We're passionate about what we do and thrive knowing that our work makes a real difference to our migrant customers, which is evidenced by our consistently high NPS score. As all our customers join while overseas, we have a strong focus on risk management, ensuring we meet BNZ's AML obligations.

What projects / mahi will the candidate be working on now and into the next year?

As Client Associate, you'll be the first point of contact relating to Migrant Banking and making initial calls to our customers to explain the proposition. Communication skills, especially in written form, are key. You'll be opening accounts for customers pre arrival to New Zealand and deal with any onboarding until the customer settles in New Zealand. Additionally, assessing onboarding applications, checking documentation provided by customers to ensure these meet BNZ's requirements, and reporting requirements are part of your day-to-day work.

What is your management style?

I am a collaborative manager who is open to feedback and values open and direct communication. I trust my team to support our Migrant Banking customers to a high standard, but am available for any questions or concerns. Whenever the team raises issues, where possible I will try to implement a solution quickly. I'll ensure you have the tools and information you need to successfully set up a banking relationship with migrants new to New Zealand. 

What will success look like for the candidate in this role? 

The right candidate for this role will be able to build rapport with Migrant Banking customers from a range of different backgrounds, while predominantly communicating with them over email in a professional, empathetic, and engaging manner. They'll understand what the client base looks like and recognise opportunities where BNZ can support Migrant Banking customers further in their settlement journey. They will complete operational tasks with attention to detail and have a strong understanding of the onboarding process and AML risk management. Their inquisitive nature enables them to flag or tackle any issues that may arise around the onboarding. 

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand 

Please note applications for this vacancy close end of day, Wednesday 9th July.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”