He whakahaere aronga-anamata a Mercury, e tuku ana i te pūngao me ngā whitimamao ki te mahi a tangata o Aotearoa, ā, he nui ake i tā ētahi atu. Waihoki, e para ana i te huarahi mā te pūngao whakahou me te whai i tētahi anamata toitū. Kei te iho ko tō mātou koronga. Te tiaki i te āpōpō: te tūhono i te tangata me te wāhi i tēnei rā. He āki tēnei i a tātou ki te whakapau kaha kia hua ake ai he anamata pai ake mō ō tātou tāngata, mō ō tātou hapori, me Aotearoa.
Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.
Our Opportunity:
We're looking for a Connection Services Specialist to join our Customer Operations Team on a ten month fixed term. This role plays a key part in ensuring the smooth coordination of metering and energy supply services for our electricity and gas customers, helping deliver efficient and reliable service experiences.
- Coordinate installation, maintenance, and changes to electricity and gas supply for customers
- Enter and maintain accurate customer, pricing, metering, and network data
- Handle enquiries from customers, contractors and retailers with professionalism and care
- Dispatch field service work to contractors and ensure they have the right information
- Ensure processes align with regulatory and quality standards
We are looking for:
- A strong communicator with excellent customer service skills
- Proven attention to detail and comfort with data entry and systems
- Someone who enjoys solving problems and using sound judgment
- Experience in utilities, service coordination, or metering is an advantage
- A team player who thrives in a fast-moving, process-driven environment
Mercury offers:
- A diverse workplace where your unique abilities and talents will be recognised and valued
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest energy providers
- Modern offices with collaborative work spaces
- Access to our e-bikes and great end of trip facilities
- Fresh fruit delivered twice a week
Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.
E koekoe te tūī, e ketekete te kākā, e kūkū te kererū
Every voice has its place - and together, we thrive.
At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you have a passion for creating Energy Freedom and want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria.
A full position description is available below. Applications close 4th September 2025 at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.
