Based at Royal New Zealand Police College Porirua
Band – G
Police Employee
Permanent – Full Time
JR 5324793
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face.
Mō te tūnga | About the role
We are looking for a proactive and results orientated Continuous Improvement & Knowledge Analyst to join our ICT Service Management team who can drive process improvements and collaboration between teams.
You’ll work alongside the Incident and Problem Management team where you will have the opportunity to lead process improvement initiatives, simplify workflows and maintain ownership of the Knowledge Management (KM) Framework.
Your work will strengthen the knowledge across ICT operations and other parts of the business. This role plays a critical part in ensuring service stability for New Zealand Police’s critical infrastructure and services New Zealander’s rely on.
Key Accountabilities:
Responsible for the Knowledge Management (KM) Framework implemented across operations.
Lead the continuous improvement process by identifying opportunities and providing training needs using problem solving methodologies.
Review current practices and develop process improvements implementing within workflows, structures, and teams.
Prepare regular reports on service performance and user satisfaction.
Encourage a culture of knowledge-sharing and collaborative workflow throughout the ICT Service Centre.
Help capture new knowledge with the usage of a knowledge management system.
Monitor progress and KPI’s by keeping track of engagement, project outcomes and other metrics.
He aha taau e kawe mai | What you’ll bring
You will have relevant experience in the functions of Continuous Improvement and Knowledge Management.
Practical application of ITIL best practices in Change, Problem and Incident Management is desired.
You will have strong analytical and reporting skills with excellent interpersonal and stakeholder management skills.
You have a proactive approach to identifying opportunities for optimizing operational processes with a continuous improvement mindset which identifies problems.
Whakaritenga motuhake | Special requirements
This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”.
You will need the following;
ITIL foundation certificate is highly desirable
Experience working in service operations environment, ideally in a large organisation.
Experience with the creation of dashboards for reporting and updating of Service Now knowledge base articles is highly desirable.
Excellent written and verbal communication skills.
To view the position description for this role please copy and paste this link into a new browser:
https://www.police.govt.nz/sites/default/files/pd/05-2025/continuous_improvement_knowledge_analyst.pdf
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Utu ā-tau | Salary
This position is covered by a collective agreement and salary will commence between $87,306 and $91,353 dependent on skills and experience relevant to the role.
If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.
Please note: Deadline for applications is 5:00 pm, on Tuesday 1st July 2025. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact deepa.shankar @police.govt.nz
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