At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people!
Your role, your journey | Te Huarahi Whakatipu
We've got a great opportunity in our Tech team for someone who's passionate about continuous improvement and loves collaborating across teams to drive change. As a Service Improvement Analyst, you'll be key to enhancing how we deliver and support our network services. You'll work alongside the Service Improvement Lead and SNOC Manager to help reduce incidents, speed up resolution times, and identify smarter ways to operate.
How you'll show up | Tu mai Tu Rangatira
- Track and support service improvement plans that target reducing incidents and improving MTTR
- Coordinate Change and Problem Management activities, ensuring actions are followed through and documented
- Analyse trends across change, incident, and network data to find meaningful insights
- Collaborate with SNOC, resolver groups, and vendors to resolve issues quickly and effectively
- Keep business stakeholders in the loop on service related initiatives
- Help run post incident reviews and get to the root of the issue
- Maintain up-to-date documentation and knowledge of our operational environment
What you'll bring to the mahi
- Minimum 2-3 years experience in network operations, service delivery or service management or similar roles
- Service Now experience preferred but not necessary.
- Strong knowledge of ITIL practices specifically in Change, Problem, and Incident Management
- Confidence working with data analysis and data insight
- A proactive mindset - you don't just spot problems, you drive solutions
What you'll get | Ngā rauemi Manaakitanga
- Hit the open road before the holiday traffic - because we start long weekends early
- You're our focus - we back your development with career growth opportunities
- Insurance cover - get peace of mind on us
Not sure if you should apply as you're missing one or two skills we've listed? Don't let this hold you back to be part of the team Fighting for Fair - Apply today! We believe in a workplace where everyone has a seat at the table and that diversity of gender, age, cultural background and belief only enriches our team to make us stronger.
2degrees. It's time for something different.
2degrees, kua tae te wā kia eke panuku.
