- Put your investigative mindset to work — use your accounting, auditing, or compliance skills to help businesses get tax right from the start.
- Decode complexity with clarity — translate legislation and financial data into plain language for customers, agents, and other professionals.
- Drive smarter compliance — to reduce risk and deliver better tax outcomes for all New Zealanders.
If this sounds like you, we’d love to hear from you!
We have multiple opportunities for permanent Customer Compliance Specialist roles across our business segments.
Locations: Auckland (Takapuna & Manukau), Christchurch, Dunedin, Hamilton, Invercargill, Napier, Nelson, New Plymouth, Palmerston North, Tauranga, Upper Hutt, Wellington.
The Opportunity | Ara Whiwhi Mahi
The Customer Compliance Specialist role is instrumental in providing investigative and specialist support to improve customer compliance, and champion IR’s customer-centric and intelligence-led culture.
In this varied role you will:
- Provide customer service across a variety of products both proactively and reactively to improve customer outcomes,
- Use available information and intelligence to understand the customer’s situation, to negotiate (where appropriate) and resolve disputes and compliance issues,
- Use available customer information and insights to resolve compliance issues and disputes,
- Provide tax and social policy technical support and advice to customers to ensure compliance,
- Identify and analyse compliance risk and implement responses to ensure the right business and customer outcomes,
- Prepare case work activity connecting with other internal parties for legal enforcement to support long-term customer compliance
- Work in a networked way across IR and use insights gained to develop solutions for customers.
The hours of work are 75 hours 50 minutes per fortnight to be worked between 8am and 5pm Monday to Friday, and the salary range is between $80,277 and $116,079.
About you | Mōu
To be successful in this role you will have the motivation to be part of our fast-paced environment that is all about people. The skills we are seeking are:
- You enjoy investigating and connecting different pieces of information to solve problems and understand how businesses work.
- You're good at analysing financial data and comfortable using digital tools to make sense of it.
- You're open-minded and able to adjust your approach to find the best solution for each situation.
- You naturally ask questions, dig deeper, and aren’t afraid to question the usual way of thinking.
- You're confident reading financial reports and understand how accounting works.
- You can clearly explain complicated ideas in a way that anyone can understand.
- You communicate well and handle conversations with colleagues and clients in a professional and confident way.
- Resilience during setbacks or challenges
- A high level of professionalism
Put your capability and learning, experience, and passion into play, to take your career further.
About us | Mō mātou
Customer and Compliance Services (CCS) is made up of two groups: Individuals and Business. Together we are a team of approximately 3,800 people, in sites across the country.
Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues. We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.
We are the first point of contact for IR’s customers, from individuals through to families and local and international businesses. We provide tax technical and legal support for IR, and we’re connected to other agencies.
Apply here | Tono mai
Please apply online by submitting your CV, and a Cover Letter that outlines your skills and experience in relation to the skills outlined in the “About You” section above.
For further information, please contact our recruitment team at [email protected] and will be in touch as soon as we can.
Note: We have a limited number of positions available and will be processing applications in a rolling fashion. We will close applications to the position once all vacancies have been filled.
Check out our website to find more information about what it’s like to work at Inland Revenue.
You must have the legal right to live and work in Aotearoa New Zealand to apply for this job.
