Lake Takapō / Mackenzie District
Permanent | Full-Time
Work somewhere truly out of this world!
Are you passionate about delivering unforgettable customer experiences?
Do you thrive in a fast-paced, people-focused environment?
Ready to be part of a world-class tourism destination under the stars?
Join Ngāi Tahu Tourism at Dark Sky Project, where we connect manuhiri (visitors) to our place, our people, and the wonders of the universe. Located on the stunning Takapō lakefront, our Astronomy Centre blends cutting-edge science with Tātai Aroraki (Māori astronomy) in a globally unique experience.
About the Role
We're looking for a Customer Service & Retail Assistant / Kaiāwhina Kiritaki me te Hokohoko to join our passionate team. This is a hands-on role where you'll:
- Welcome and engage with visitors from around the world
- Manage bookings and provide exceptional customer service
- Support retail operations including merchandising, stock, and sales
- Assist with food & beverage service and kiosk operations
- Help maintain a clean, safe, and inviting environment
- Work collaboratively with a diverse and inclusive team
- Embrace and support Ngāi Tahu values and te reo Māori
What You'll Bring
- Previous customer service experience (retail or hospitality preferred)
- Confidence using POS systems and multitasking under pressure
- A warm, friendly, and professional approach
- Willingness to learn and use te reo Māori
- Availability for night shifts (up to 2am), weekends, and public holidays
- Commitment to at least 1 year (permanent preferred)
Why Join Us?
- Competitive pay and generous staff discounts
- Free snacks and uniform provided
- Ongoing training and development opportunities
- A supportive, inclusive, and kaupapa-driven team culture
- Work in one of Aotearoa's most breathtaking locations
Important to Know
- You must be legally entitled to work in New Zealand
- Pre-employment checks including drug and alcohol testing apply
- Preference given to applicants living in or with accommodation in the Mackenzie District
If you're a star who shines as brightly as the Takapō night sky, apply now! We're reviewing applications as they come in.
Learn more about us: www.ngaitahutourism.co.nz
