Are you passionate about delivering exceptional customer experiences in one of New Zealand's most stunning locations? Stewart Island Experience is looking for a friendly, proactive, and organised Customer Service Consultant to join our team in Oban.
As a key front-line team member, you'll be the welcoming face of Stewart Island Experience, ensuring our visitors receive outstanding service from check-in to departure. You'll also play a vital role in promoting and selling our tours, excursions, and retail offerings, while supporting operational duties at the Oban wharf and terminal.
As a Customer Service Consultant your role will include:
- Customer Service & Hosting: Greet and assist visitors warmly, anticipate their needs, and ensure public areas are clean and well-stocked.
- Sales: Promote and sell Stewart Island Experience products using effective selling techniques, handling transactions accurately.
- Fleet & Freight Management: Prepare rental fleet vehicles, manage freight documentation, and support safe loading/unloading of goods.
- Ferry Wharf Support: Assist with passenger check-in, luggage handling, and ferry operations including line handling and manifest preparation.
- Operations & Administration: Maintain equipment, liaise with operations staff, and ensure shift duties are completed and documented.
What are we looking for?
- Proven experience in customer service and sales
- Strong communication and interpersonal skills
- A proactive, team-oriented attitude
- Drivers licence (P licence would be an advantage)
What do you get out of this?
- Spend your summer working full-time in one of New Zealand's most stunning locations
- Subsidised accommodation
- Unbeatable staff perks that let you experience the best of the South Island. Enjoy free or heavily discounted access to iconic adventures like white-water rafting on the Shotover and Kawarau Rivers, cruising the breathtaking Milford and Doubtful Sounds, exploring the magical Te Anau Glowworm Caves, and indulging in lakeside dining at the historic Walter Peak High Country Farm.
Real people, real places, real experiences. Welcome to Real.
When's the best time to join the Real whānau? Now's good.
We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.
It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.
At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.
How to apply
Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.
