Customer Service Representative

Company :

TWL, a subsidiary of Sime Motors, is a national leader in the heavy transport and automotive parts industry. While our business is parts, our passion is people, driven by innovation, excellence, and service.

Our Christchurch team is a close-knit crew, and, due to retirement, we’re on the hunt for an enthusiastic all-rounder to help us keep things moving. These are some pretty big shoes to fill.

About the Role

Reporting to the Branch Manager and supported by a Branch Supervisor, as a key member of our Christchurch branch, you’ll be involved in both front counter service and stores operations. You’ll be the face of TWL to our customers while also keeping things humming behind the scenes.

Your day will include

• Serving customers in person, by phone, and online

• Picking, packing, and dispatching orders accurately and efficiently

• Receiving goods, data entry into inventory system, and stock control

• Maintaining tidy, well-presented product displays

• Processing sales and preparing required documentation and invoicing

• Supporting stocktakes and cyclic counts

• Ensuring excellent customer service and safe work practices

What You’ll Bring

• Experience in automotive or heavy transport parts (preferred)

• A positive attitude and willingness to learn

• Strong attention to detail and good computer skills

• Physically fit and happy to roll up your sleeves to get the job done

• Great communication and a team player mindset

• Forklift licence is a bonus (or willingness to get one)

Why Join TWL Christchurch?

Located in the new Waterloo Business Park you'll enjoy wide open spaces, plenty of parking, and eventually eateries, retailers and even a basketball court.

This isn’t just a job; it’s an opportunity to grow your career with a company that values its people and backs them with real support.

We offer:

• Competitive pay and stable full-time work with a rostered Saturday morning

• Ongoing training and career development

• Staff discounts, wellness benefits and birthday leave

• Supportive team and respected national brand

Ready to get stuck in and frow with us? Apply now!

Visit us at www.twlnz.co.nz and www.simemotors.co.nz or email [email protected] for more info.

Note: Appointment subject to standard pre-employment checks (right to work, police, medical, drug, driving & references).