Customer Service Representative – Contact Centre Service
- Full Time, Permanent
- 37.5 hours a week: 7-day rotational roster, between 7am and 11pm
- Based at Auckland - Takutai Square Britomart
Mō te Tūranga - About the Role
As a Customer Service Representative in our Cards operation, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. Quick-thinking and solutions-focused, you will provide a refreshing and positive experience. We offer flexibility, training, and ongoing support.
Your customer focus, strong technical accuracy, attention to detail, and numerical thinking ability will be your biggest assets in this role.
- Provide exceptional phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls.
- Contribute to the success of the business and our customers through solution-focused interactions.
- Create a world-class customer experience by being empathetic, trusted, and knowledgeable.
- Bring a growth mindset to keep imagining and developing the bank in new ways and advancing your career.
Na tōu rourou - What will you bring?
To be successful as a Customer Service Representative in our Cards operation, having the following experiences and skills is crucial:
- Prior Customer Service Experience: Familiarity with handling customer inquiries, complaints, and providing solutions.
- Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers.
- A Passion for Helping People: Genuine interest in assisting customers and resolving their issues.
- Confidence in Learning New Digital Platforms and Tech Savvy: Comfort with using various digital tools and quickly adapting to new technologies.
- A Can-Do Attitude: Positive mindset and willingness to tackle challenges.
Westpac Hei Wāhi Mahi | Working at Westpac
Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
Immersing yourself in a supportive team environment, and receive some of the best banking, and lifestyle benefits in the market along with:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Career growth – we promote internal capability; we have programmes that recognise star performers
- Generous parental leave – and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
13 August 2025
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