Help Desk Contact Centre
Location: Wellington
Employment Type: Permanent Full-Time
About the Role
Seeking a reliable and customer-focused Helpdesk Contact Centre Representative to join our growing team. In this role, you will be the first point of contact for incoming client calls and responsible for delivering efficient and professional service support.
Key Responsibilities
- Answer incoming calls and respond to client inquiries in a timely and courteous manner
- Log work requests and service issues accurately using our online system
- Coordinate reactive maintenance jobs between clients and contractors
- Enter data efficiently and maintain up-to-date records
- Provide clients and service providers with information, including status updates and reporting data
- Prepare and send emails to contractors or clients as required
Skills & Experience
- Previous experience in a helpdesk, call centre, or customer service role
- Excellent verbal and written communication skills
- High attention to detail and accurate data entry skills
- Ability to prioritize tasks and manage multiple requests under pressure
- Strong organizational and time-management abilities
- Basic computer proficiency and comfort using online systems and email
What We Offer
- Friendly, supportive work environment
- On-the-job training and ongoing support
- Opportunities for career progression
About BGIS
BGIS was recognized in the 2024 AFR BOSS Best Places to Work!
BGIS, with over 10,000 employees globally, leads in facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate, and technical services. Managing more than 50,000 diverse facilities, including critical environments like data centers, we serve clients across Defence, Healthcare, Government, Higher Education, and Utilities sectors.
Apply Today!
If you're someone who thrives on providing great service and wants to be part of a dynamic support team, we’d love to hear from you. Please submit your resume.
