YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Drive the day-to-day performance of the Customs department to deliver best in class Cleared on Arrival and Bond Days Outstanding results.
- Analyze results and formulate long term strategic goals to improve performance, reduce cost, and improvement employee engagement
- Lead department personnel including but not limited to; Performance Management/Appraisal Process, Absence Management, Disciplinary Process, Succession Planning etc.
- Facilitate robust ongoing dialog with employees to contribute to positive Employee Opinion Survey results
- Coach team members to improve performance, achieve career goals and improve departmental strength
- Manage departmental costs including but not limited to Temp Staff/Overtime usage, third party vendors and regulatory charges
- Identify opportunities for efficiency gains through harnessing Technology
- Maintain Service Level Agreement with internal departments to provide best in class service offering to end customer
- Analyze the Voice of the Customer/Business feedback and implement strategies to improve Customer Satisfaction score
- Collaborate with other internal departments to develop synergies that deliver performance improvements, cost savings, improved customer experience etc.
YOUR PROFILE:
- Plus 3 years operations experience, preferably within transportation of logistics industry
- Communication skills (English), spoken and written
- 3 years’ experience in people management
- Can demonstrate tangible experience of Performance Improvement, Cost Savings etc.
- Experience in people development/management
- Tertiary qualifications desirable
OUR OFFER:
Strong career support in an international environment.- Great culture and colleagues.
- Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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