Mo te tūranga | About the Role:
We have a 12 month secondment opportunity for an outstanding professional to join ASB's Lend and Protect (L&P) Tribe and more specifically, the nCino programme. The nCino programme will ultimately deliver Business Bank's vision for business lending by building data powered lending experiences to ensure it's fast and easy to get capital in the hands of NZ businesses. The role focuses on improving data quality, supporting cloud migration, and creating personalized customer experiences.
The secondment opportunity is for a Customer Experience Owner (CXO), who will also be a member of the Leadership team in the Business Bank Transformation workstream for 12 months. You will lead squad(s) to design and build the risk rated nCino experience and manage nCino data product lifecycle, ensure data quality, and promote a strategic learning culture while collaborating with cross-functional teams.
You'll be responsible for your squad outputs, guiding your team to deliver transformation through superior design and efficient build, shifting away from how we do things today and focusing on the future. You'll work closely with the Business Bank Transformation Customer Experience Lead, Business Bank stakeholders and other nCino CXOs.
If the customer is at the heart of what drives you, then this role is for you.
Mōu |About you:
- You possess strong data product management experience, effective communication skills, and a passion for delivering exceptional customer experiences within a complex environment.
- You'll offer extensive experience in Business Bank Risk Rated Lending, bringing your insights and transformation mindset to enable delivery of lending transformation.
- You are someone who can adopt a strategic view, enable others to share a vision for the future, and balance the ongoing needs of delivering a great, future-fit lender experience by leveraging nCino's 'out of the box' capabilities.
- You are articulate and know how to provide clarity so others are clear about the work that needs to be delivered, and are empowered to do it.
- You'll be excellent at collaborating with other teams to deliver value in a larger programme.
- Reducing risk and delivering value are key to this role's success: You are results driven and have experience measuring value against business metrics.
- A solid understanding of risk will ensure delivery and risk management is adhered to.
Ngā mea kia whai angitū ahau? | What do I need to be successful?
- Business Bank Risk Rated Lending knowledge and experience
- A solid understanding of Business Bank credit policy and existing lending processes
- Demonstrated ability of challenging the status quo to achieve value
- Strong simplification, innovation and transformation experience
He aha tāu e hoki mai ai? | What will you get in return?
Company/Culture: ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz)
At the heart of ASB is us; the people, working together. Our values of Caring, Passion, Integrity, United, and Courage are the characteristics that best describe who we are and what we stand for. It's our people who live and breathe our purpose, our values, and our brand every day. Join the ASB team, and together we'll continue to help our customers live life one step ahead.
Me pēhea te tono | How to apply:
If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!
Please note that all applications must be received online via our careers site, to be considered for Please see attached position description for further information.