Digital Enrolments Specialist
Location: Auckland | 40 hours per week | Join a mission-driven team
Are you passionate about improving community health outcomes? Do you enjoy engaging with people over the phone and turning leads into results? If so, we’d love to hear from you.
Tāmaki Health is seeking a full-time Digital Enrolments Specialist to join our high-performing team. This role is ideal for someone with strong communication skills, attention to detail, and a desire to make a difference through effective patient enrolment.
About Tāmaki Health
Tāmaki Health is one of Aotearoa’s largest primary healthcare providers, with a network of over 40 general practice and urgent care clinics nationwide. Through our clinic brands, Local Doctors and White Cross, we deliver accessible, high-quality care to thousands of patients every day.
About the Role
As a Digital Enrolments Specialist, you will be responsible for converting digital leads from our websites into fully enrolled patients. Reporting to the Digital Enrolments Team Leader, your key focus will be:
- Contacting and closing partially completed enrolment applications
- Converting inbound enrolment enquiries into full enrolments
- Re-engaging patients due for re-enrolment
- Handling enrolment-related administration and reporting
- Building rapport with a wide range of communities, including Pacific, Māori, and Asian populations
- Hours: 40 hours per week, across 5 weekdays
What You’ll Need
- Experience in outbound calling or customer service (6+ months preferred)
- Strong written and verbal communication skills
- Digital literacy, especially in Microsoft Office (Excel)
- Ability to work at pace with accuracy and professionalism
- A proactive, ‘can-do’ attitude with resilience and empathy
- Commitment to cultural competency and equity, with an understanding of Te Tiriti o Waitangi
- Legal right to work in New Zealand
- Ability to meet requirements under the Vulnerable Children Act 2014
Why Join Us?
- Be part of a purpose-driven team improving access to healthcare
- Collaborative and inclusive work environment
- Flexible hours
- Opportunity to develop in a leading healthcare organisation
How to Apply
Please click the Apply button to submit your application through our career portal.
Only applicants with the right to work in New Zealand will be considered.
